Sr Quality Specialist, North America Debit Balance collection

Amazon; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Amazon is seeking a Sr Quality Specialist for its Global Quality Control function in Finance Operations. This role focuses on identifying risks in finance processes, conducting root cause analysis, and implementing solutions to enhance service quality. Candidates should have a strong finance background and proficiency in data analysis tools.

Qualifications

• 1+ years of finance experience.
• 2+ years of Accounts Receivable or Payable experience.
• Experience using data to influence business decisions.

Responsibilities

• Identify root causes and collaborate with teams for solutions.
• Create dashboards using Tableau and SQL.
• Monitor and report on Quality metrics.

Skills

Process Improvement

Data Analysis

Customer Obsession

Tools

Excel

SQL

Oracle

VBA

Job description

Sr Quality Specialist, North America Debit Balance collection

Amazon is seeking an experienced candidate for a role in the Global Quality Control function for Finance Operations. The major goal of this function is to identify risks in finance processes and report the performance of operations from a quality perspective. Additionally, this role involves root cause analysis of identified defects and partnering with the business to improve service quality.

This position requires a proactive, highly motivated individual with a keen eye for detail, high customer obsession, process improvement skills, and the ability to motivate and manage people.

Key job responsibilities

1. Identify root causes for downstream impacts, collaborate with FinOps process SMEs and Tech teams to implement Corrective-Preventive Actions, and identify automation opportunities.
2. Analyze process gaps, recommend solutions, and influence inter-departmental decisions.
3. Create dashboards using Tableau and SQL, analyze data for patterns, and implement proactive solutions.
4. Collaborate with leadership to generate and implement improvement ideas through auditing.
5. Communicate issues and ideas clearly through verbal and written means.
6. Develop a thorough understanding of all processes to become a Subject Matter Expert.
7. Address reported issues, drive resolutions, coach associates, and engage the Training team and leadership as needed.
8. Monitor and report on Quality metrics, perform deep dives, and identify trends and root causes.
9. Coordinate with internal and external teams to adopt best practices and enhance performance.
10. Recommend, own, and drive performance improvement initiatives.
11. Lead improvement projects through to implementation.
12. Support the rollout of new policies and processes with measurable results.
13. Provide a holistic view of customer performance and identify levers for improvement.
14. Deliver insights into performance drivers and impact levers.
15. Implement and own action plans to drive performance improvements.
16. Utilize quality monitoring systems to track team and individual performance.
17. Identify and champion process improvement ideas to enhance productivity and quality.

BASIC QUALIFICATIONS

• 1+ years of finance experience
• 2+ years of Accounts Receivable or Accounts Payable experience
• 2+ years of applying financial KPIs to analysis
• Proficiency in Excel, Access, Oracle, Essbase, SQL, and VBA
• Experience using data to influence business decisions
• Background in corporate finance including budgeting, planning, forecasting, and reporting

PREFERRED QUALIFICATIONS

• 2+ years participating in continuous improvement projects with measurable results
• Experience with TM1, Data Warehouse, and SQL

We embrace an inclusive culture that empowers all Amazonians to deliver their best. If you need workplace accommodations during the application or onboarding process, please visit this link. For applications outside listed regions, contact your Recruiting Partner.

Posted: multiple dates in 2025, last updated about 22 hours ago

Amazon is an equal opportunity employer and does not discriminate based on protected status.