Sr Project Executive to support and advise on a large contact center solution implementation pr[...]

TN United Kingdom; London; On-site; GBP 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Project Executive to lead a significant contact center solution implementation for a Benefits Modernization initiative. This role involves managing project plans, identifying risks, and ensuring effective communication with stakeholders. The ideal candidate will possess extensive experience in large-scale contact center projects and have a valid enhanced reliability clearance. Join a dynamic team where your expertise will help drive successful project outcomes and enhance operational efficiency.

Qualifications

• Experience in enterprise-wide contact center initiatives with 20+ employees.
• Valid enhanced reliability clearance required.

Responsibilities

• Ensure project plans are detailed and approved by the Project Authority.
• Identify project risks and develop mitigation strategies.
• Maintain communication with stakeholders about project progress.

Skills

Project Management

Risk Management

Stakeholder Communication

Change Management

Education

Project Management Certification

Bachelor's Degree

Job description

Sr Project Executive to support and advise on a large contact center solution implementation project from initiation to go-live for a Benefits Modernization initiative, London

Client:

S.i. Systems

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

f2b33dba4ca4

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Our valued Public Sector client requires a Senior Project Executive to support and advise on a large contact center solution implementation project from initiation to go-live for a Benefits Modernization initiative.

Must Have:

• Experience working in an enterprise-wide contact center initiative (20+ employees)
• Experience working on a contact center initiative with 3 or more agents
• Valid enhanced reliability Clearance

Tasks Include, but are not limited to:

• Ensure project plans for all releases contain appropriate detail, aligned with project management best practices, and are reviewed and approved by the Project Authority, covering timelines, resources, and risk management.
• Identify potential project risks and develop mitigation strategies.
• Monitor project progress against schedule and advise management on necessary adjustments.
• Maintain communication with stakeholders, including the Project Office, Concept of Operations/Business, Training, and Engagement teams, to keep them informed about project progress.
• Manage project scope and timeline changes through mature change management processes, ensuring proper documentation and communication.
• Develop and implement quality assurance processes, addressing issues related to project hygiene (RAIDD), schedule, and reporting.
• Engage employees in the change process, communicating changes, managing resistance, and providing support for successful implementation.
• Work with the Systems Integrator (SI) to document and communicate scope changes to all stakeholders.

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Created on 26/04/2025 by TN United Kingdom