Sr Program Manager, RME, Reliability and Maintenance Engineering, INOPs

Amazon; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

A forward-thinking company seeks a Sr Program Manager to lead automation and reliability engineering initiatives. This role involves troubleshooting and improving automation systems, managing projects, and collaborating with diverse teams to enhance operational efficiency. The ideal candidate will have a strong background in project management, data analysis, and cross-functional collaboration. This position offers a unique opportunity to drive impactful programs and foster continuous improvement in a dynamic environment. Join a team dedicated to innovation and excellence, where your contributions will directly influence the success of operations across multiple sites.

Qualifications

• 4+ years of project delivery and management experience required.
• Experience in cross-functional teamwork and data-driven decision making.

Responsibilities

• Drive ownership of BU-level programs aligned with strategic goals.
• Conduct audits and establish KPIs to measure business impact.

Skills

Project Management

Cross-functional Collaboration

Data Analysis

Problem Solving

Communication Skills

Education

Bachelor's degree in Computer Science

Bachelor's degree in Engineering

Bachelor's degree in Analytics

Tools

SCADA

PLC Programming

Data Metrics Tools

Job description

Sr Program Manager, RME, Reliability and Maintenance Engineering, INOPs

The role will be responsible for troubleshooting, design improvements, code implementation, automation project management, change management and document update for Automation Systems such as Programmable Logic Controllers (PLCs), Supervisory Control and Data Acquisition (SCADA), Human-Machine Interface (HMI), Variable Frequency Drives (VFDs) and Field Sensors, and Material Handling Systems (MHEs) such as conveyors, sortation systems, scanners, cameras, X-ray machines, scales, systems, and control cabinets.

The role focuses on implementing and scaling up control & automation best practices (including SCADA and OEE) and enhancing MHE reliability across all buildings. They will act as a liaison for internal and external resources and be on-call support as needed.

The role will also provide training to the RME Coordinators and Technicians on device troubleshooting and Preventive Maintenance. The role would collaborate with various stakeholders including Operations, Solution & Controls Engineering, ACES, OEM, Global RME Automation, WHS teams, and field RME to ensure efficient and reliable operation of MHEs during BAU and ART events (LP Indexed: Deep Dive, Invent and Simplify).

Key Responsibilities

1. Drive end-to-end ownership of Business Unit (BU) level programs and initiatives, in alignment with IN RME roadmap and strategic goals.
2. Partner with key stakeholders including Regional Managers, Ops leaders, Cluster Leaders and Central RME team to develop and execute high impact programs.
3. Lead data-driven decision making through deep-dive analysis, establish metrics, and implement sustainable solutions.
4. Plan and implement BU specific initiatives focused on Cost Optimization, Process Effectiveness and Efficiencies, Compliance, Safety, Sustainability and team development.
5. Conduct site visits and operational assessments to gather insights and ensure successful program implementation.
6. Establish program KPIs, success metrics, and tracking mechanisms at BU level to measure business impact.
7. Conduct routine audits including audit of completed projects to verify program effectiveness and suggest improvements, if any.
8. Build and maintain strong partnerships across multiple functions (Fin, PXT, SLP, WHS, Ops, ACEs etc.) to ensure smooth execution of initiatives.
9. Own executive communication including MBR, QBR and Leadership team deep-dives.
10. Create and distribute program updates through newsletters and weekly updates/flash reports.
11. Develop comprehensive BU roadmaps by working backwards from customer needs and business priorities.
12. Perform root-cause analysis using data to identify improvement opportunities and create actionable solutions.
13. Write detailed business documents and present recommendations to senior leadership.
14. Champion continuous improvement initiatives across the Business Unit (BU).
15. Demonstrate bias for action while maintaining high standards for program quality.
16. Work independently to meet tight deadlines while managing multiple priorities.
17. Drive standardization across all sites within a BU.
18. Demonstrate ability to work backwards from customer needs to deliver results in a fast-paced environment.

BASIC QUALIFICATIONS

• 4+ years of cross functional project delivery experience
• 4+ years of working cross functionally with tech and non-tech teams experience
• 2+ years of program or project management experience
• Experience defining program requirements and using data and metrics to determine improvements
• Experience managing teams

PREFERRED QUALIFICATIONS

• Experience managing, analyzing and communicating results to senior leadership
• Bachelor's degree
• Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent

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