Sr. Program Manager, Relay Trust

Amazon; London; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading company is seeking a Senior Program Manager to protect customers from transportation-related fraud. This role involves cross-functional collaboration, strategic program leadership, and a strong focus on process improvement. Candidates should have substantial experience in program management, data analysis, and working with tech teams.

Qualifications

• 6+ years of program or project management experience.
• Experience leading cross-functional projects.
• Proficiency in data-driven decision making.

Responsibilities

• Lead a cross-functional program to combat transportation-related fraud.
• Align on a roadmap with business stakeholders.
• Drive documentation and standardization of processes.

Skills

Data analysis

Program strategy

Cross-functional collaboration

Process improvement

Education

Bachelor's degree

Job description

Job ID: 2996096 | Amazon UK Services Ltd.

Have you ever thought about what it takes to detect and prevent fraudulent transactions to ensure the hundreds of millions of Amazon packages are received on time by our customers? What kinds of products and systems would you build to maximize customer satisfaction? Amazon is seeking a Sr. Program Manager who is passionate about protecting Customers and can thrive working across a diverse, global team.

The Relay Trust organization in Middle Mile Transportation Technology (MMPT) is constantly innovating new ways of building distributed systems running the latest in machine learning algorithms to deliver the next generation of fraud prevention solutions for our Customers. We hold high standards for our solutions and the services we deliver: our systems are highly secure, highly reliable, highly available, all while functioning at massive scale and delivering industry leading precision; our employees are intelligent, passionate about protecting Customers, and fun to work with.

You will work with a team responsible for analyzing and identifying specific instances of risk, broader risk trends and points of customer friction, as well as developing scalable solutions for prevention. You will need to collaborate effectively with cross-functional teams worldwide and within Middle Mile Transportation Technology to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner. You will work directly with partners in engineering and machine learning to develop new tools and revise risk models. In addition you will be responsible for building a robust set of operational and business metrics and will utilize metrics to determine improvement opportunities.

If you get excited about solving complex and impactful problems at scale, this role is for you.
To be successful you need to be flexible and entrepreneurial. You are a true owner - you are passionate about delivering on large scale programs and innovate on behalf of our customers. You ideally have experience presenting a strategic vision to VPs, and are excited to think-out-of-the box to solve complex problems.

Key job responsibilities

• Lead a cross functional program responsible for protecting Amazon and our customers from transportation related fraud, misuse, and abuse worldwide.
• Partner with business stakeholders to align on a cohesive roadmap that delivers against shared goals.
• Support process improvement, automation, and control implementation projects
• Drive the standardization and documentation of processes, risks, and controls and work with owners to assign accountability.
• Build continuous monitoring programs focusing on carrier partner's compliance to program policies and other risk areas.
• Partner across product teams to apply new technologies to your program area.

BASIC QUALIFICATIONS

- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree
- 6+ years of working cross functionally with tech and non-tech teams experience
- 6+ years of program or project management experience
- 6+ years of delivering cross functional projects experience

PREFERRED QUALIFICATIONS

- Experience leading process improvements

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.