Sr. Program Manager, B2B Payments, Amazon Business Payments

Amazon EU SARL (UK Branch); London; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking a Sr. Program Manager for B2B Payments in London. This role involves defining and delivering initiatives to enhance customer experiences in business payments. The ideal candidate will have a strong focus on data analysis and the ability to work collaboratively across teams.

Qualifications

• Experience using data and metrics to drive improvements.
• Experience owning program strategy and end-to-end delivery.
• Knowledge of Excel at an intermediate level.

Responsibilities

• Engage with customers to identify payment process gaps.
• Develop mechanisms to scale B2B Payments in the EU.
• Analyze data to improve customer experience.

Skills

Data Analysis

Program Strategy

Cross-functional Collaboration

Tools

Excel

Job description

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Sr. Program Manager, B2B Payments, Amazon Business Payments, London

Client:

Amazon EU SARL (UK Branch)

Location:

London, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

1953d0dac3ef

Job Views:

28

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

The B2B Payments team is responsible for creating and operating a worldwide collection of products and services, enabling seamless business payments throughout Amazon. Our mission is to create the most customer-centric payment products, experiences, and procurement services for business clients, empowering any business to engage with Amazon from anywhere and in any way. Building on Amazon’s history of customer focus and innovation, B2B Payments addresses new payment needs of business buyers. We re-invent core payment processes, provide business-oriented payment methods, and simplify invoice payment reconciliation to serve business needs.

The Program Managers in B2B Payments define, build, launch, and deliver initiatives to improve customer experience. Our team members have autonomy, ownership, and responsibility to invent and simplify for our customers, focusing on breaking down complex problems and making quick, thoughtful decisions. You’ll anticipate bottlenecks, make tradeoffs, and accept a level of risk to maximize business benefits.

Key job responsibilities

• Engage with customer, sales, and service teams to identify payment process gaps and streamline processes.
• Develop and implement mechanisms to scale B2B Payments in the EU.
• Provide oversight and guidance to cross-functional project teams, planning and executing complex projects across multiple organizations and stakeholders.
• Analyze data to identify pain points in the customer experience and create plans to address them.
• Develop mechanisms to measure success and adoption of initiatives.
• Foster strong relationships across teams, leading and influencing to achieve goals and successful product launches.

BASIC QUALIFICATIONS

• Experience using data and metrics to drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Knowledge of Excel at an intermediate level (pivot tables, lookups, logical formulas, data cleansing, array formulas).
• Experience implementing repeatable processes and driving automation or standardization.

PREFERRED QUALIFICATIONS

• Experience working cross-functionally with tech and non-tech teams.