Sr. Professional Services Consultant

Proofpoint; United Kingdom; Remote; GBP 50,000 - 80,000; Full time

Job summary

Proofpoint seeks a proactive Professional Services Consultant to join their EMEA team. This role involves implementing Proofpoint solutions for enterprise customers, maintaining technical relationships, and ensuring customer satisfaction. The ideal candidate will have strong technical skills in email security, project management, and customer interaction. Join a leading cybersecurity company that values collaboration and inclusivity while protecting organizations from cyber threats.

Qualifications

• Experience with large systems design and project implementation for enterprise email environments.
• Hands-on technical experience in a customer-facing role.
• Strong messaging infrastructure system administration experience.

Responsibilities

• Engage with enterprise customers to implement Proofpoint solutions using remote tools.
• Drive high levels of customer satisfaction and coordinate technical issues.
• Define best practices and provide knowledge transfer on security best practices.

Skills

Technical Expertise

Interpersonal Skills

Problem Solving

Communication

Customer Satisfaction

Project Management

Education

Hands-on technical experience in professional services or sales engineering

Broad technical knowledge of Internet products and technologies

Tools

Sendmail

Exchange

Microsoft 365

Google Workspace

Job description

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It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Corporate Overview

Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.

The Role

Proofpoint is looking for a proactive, responsible, highly motivated Professional Services Consultant to join our EMEA team in leading implementations of Proofpoint solutions and maintaining technical relationships with our enterprise customers.

The role will demand interaction with large scale enterprises at senior levels, as well as with technical staff within the traditional IT organization. This individual will engage directly with customers to implement Proofpoint solutions.

The successful candidate will have sound technical experience and skills, blended with strong interpersonal and communication skills. They must be able to take responsibility and accept accountability for successful customer engagements and partner technical relationships.

This is a highly technical role where a strong background in email security is required. It requires “hands-on” work deploying and integrating Proofpoint technologies including working in complex product and infrastructure configurations, problem troubleshooting and isolation, performance tuning and optimization, training the customers on product features, escalating product defects and issues and driving them towards resolution while managing the customer.

This remote role can be based in the European countries listed above.

Your day-to-day

Engage with enterprise customers as a Proofpoint product expert to implement Proofpoint solutions, typically using remote web conferencing tools. Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.

Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation

Drive high levels of customer satisfaction

Be a strong voice for your customers into the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments successful.

Coordinate with multiple parties, internal departments as well as the customer and partners, to ensure timely and satisfactory resolution to technical issues and completion of projects

Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization

Provide knowledge transfer to customers and partners on Proofpoint products and security best practices

What you bring to the team

Hands-on technical experience in a customer-facing technical field such as professional services, sales engineering, or technical support

Experience in large systems design and project implementation for enterprise email environments

English mandatory and additional languages a bonus:

Italian, German, French, Spanish

Strong messaging infrastructure system administration experience (eg, Sendmail, Exchange, Exchange Online, Microsoft 365, Google Workspace)

The ideal candidate will have experience with Proofpoint products and technologies system administration experience

Broad technical knowledge of Internet products and technologies

A good understanding of Internet protocols and how they work, particularly SMTP, HTTP, LDAP, PKI

Knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.)

Ability to work at all levels of the organization both technically and politically

Experience of DLP concepts and products

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!