Sr. Product Success Manager (Product management experience required)

Aha!; United Kingdom; Remote; GBP 125,000 - 150,000; Full time

Job summary

A tech solutions company is seeking a Sr. Product Success Manager to guide customers in improving their software innovation processes. This role requires a strong background in customer impact and product management within a high-growth environment. Responsibilities include mentoring team members and delivering excellent customer service. Competitive salary and benefits, including profit-sharing and extensive paid time off, are offered.

Benefits

Profit sharing

Medical, dental, and vision plans

Paid time off

Paid parental leave

Education reimbursement

Qualifications

• 6+ years experience defining and launching new functionality.
• Experience in high-growth technology company.
• Strong problem-solving skills.

Responsibilities

• Guide customers to improve software innovation.
• Deliver customer service using proven frameworks.
• Mentor newer team members.

Skills

Customer impact

Agile methodologies

Product management

Consultative approach

Job description

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Sr. Product Success Manager (Product management experience required), united kingdom

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Client:

Aha!

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

30e5d54be39f

Job Views:

4

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Our team

Our Customer Success team is an all-remote group spread across multiple time zones so we can work closely with customers when they need us.

We serve: We work with the world's best known and most innovative companies and they trust us to guide them to build products that their customers love.

We are experts: Our Customer Success team is comprised of product development experts who have experience delivering meaningful value to customers.

We act with urgency: We respond to customers' requests as quickly as we can. Because when we do, we have the best chance of creating the most value for customers and ourselves.

We exchange value : We do not have any salespeople and we focus on what is best for the customer.

We collaborate : We have no tolerance for drama. We celebrate clear communication, effort, and teamwork. We use Slack for internal team communication and Zoom for team and customer video calls. (Email? Rarely.)

We guide product: We bring our customers' requirements to our product team and define our own efficient processes and systems.

We enjoy: We like what we do and we want you to love your job too. Learn more about, our company , and the generous we offer.

Our customers

We serve the world's most innovative companies. They are building revolutionary new experiences for their customers and move fast. They expect us to do the same and to help them develop best practices for product development. Our software is methodology agnostic, which means we need to be experts in the agile, scrum, kanban, SAFe, and hybrid approaches that our customers depend on.

Our collective experience gives us the skills to meet customers where they are, internalize how they work (because we've been there, done that), and confidently guide them to achieve their best. And because we are always curious, we love learning from our customers along our journey together.

Your experience

You work hard and have a history of making a positive customer impact. You thrive in a fast-paced and high-growth technology company. You are happiest when you are working directly with customers together with a team of high achievers like yourself. It is even likely that you have worked as a product or project manager, but realized that you prefer helping people to writing requirements. Showcasing advanced technology to sophisticated customers energizes you. You also have:

6+ years experience defining, managing, or launching new functionality at a growing software or technology company

Influenced or defined the detailed go-to-market process used to achieve product and business goals

Learned complex software applications and workflow methodologies

Written clear instructions to answer questions and explain best practices

Independently resolved hard challenges

Your work at Aha!

If you want to help people build better software and change the world, this role is for you! The team shows customers what is possible with our software in a consultative way — from leading demos and answering customer requests to sharing product management best practices. Your responsibilities will include:

Guiding the world's largest and most sophisticated organizations as they improve how they innovate and build software

Delivering responsive customer service using our proven frameworks

Guiding customers from initial demo to active subscription, through procurement, legal, and security processes

Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps

Helping customers integrate Aha! software with their existing tools (e.g. development systems)

Sharing customer feedback internally

Testing new product functionality as needed

Mentoring newer team members as they lead demos, share best practices, and help customers with integrations

If this sounds appealing, we would love to hear from you. (A real human reviews every application.)

Grow with us

Everyone deserves to reach their fullest potential. We know that when we do work that matters with people we care about in a high-growth environment, we feel engaged and alive. And our goal is to help you do just that. We offer all the benefits you would expect and more, including profit sharing. The specific benefits listed below are reflective of what we offer U.S.-based hires. We also do our best to extend identical benefits to international teammates.

Generous salary with annual profit sharing for all

Medical, dental, and vision plans — for many teammates, we cover 100 percent of the premiums

Up to 200 hours of paid time off a year to spend however you want

30 to 90 days of paid parental leave and five to 10 days of paid care and bereavement leave

Up to $1,000 annually for third-party education, along with paid time off to immerse yourself in learning

Aha! contributes a percentage of your total compensation each year towards your retirement