Sr. Manager, Patient Engagement (Europe)

Allucent; Bracknell; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as a Sr. Manager in Patient Recruitment & Retention, where your expertise will shape the future of clinical trials. This role offers the chance to lead innovative patient engagement strategies, ensuring life-changing therapies reach those in need. Collaborate with a dynamic team, manage essential patient recruitment and retention activities, and contribute to a culture of continuous improvement. With a focus on compliance and quality, you will drive impactful initiatives while enjoying the flexibility of hybrid or remote work. This is not just a job; it's an opportunity to make a real difference in the biopharmaceutical industry.

Benefits

Comprehensive benefits package

Competitive salaries

Flexible working hours

Leadership and mentoring opportunities

Access to online training

Spot Bonus Award Program

Loyalty Award Program

Qualifications

• 8+ years in drug development or clinical research with strong ICH/GCP knowledge.
• Proficiency in managing patient recruitment and retention strategies.

Responsibilities

• Coordinate patient engagement activities across proposals and study execution.
• Develop and manage patient recruitment and retention strategies.

Skills

Customer Service Orientation

Analytical Skills

Communication Skills

Leadership Skills

Problem Resolution Skills

Education

Life Science Degree

Healthcare Degree

Business Degree

Tools

CTMS

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

At Allucent, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe.

We are looking for a Sr. Manager, Patient Recruitment & Retention to join our A-team (hybrid*/remote). As a Sr. Manager, Patient Recruitment & Retention at Allucent, you are responsible for the overall coordination and management of Patient Engagement activities spanning both the proposal and study execution stages. Patient Engagement activities cover both Patient Recruitment and Retention and Allucent's Patient Direct Trials solutions.

In this role your key tasks will include:

Pre-Award

The Snr Manager, Patient Engagement will be responsible for both the Patient Recruitment and Retention and Patient Direct Trials elements of Allucent proposals:

• Will work collaboratively with the other members of Allucent proposal team to develop study specific strategies to address the individual study patient recruitment and retention challenges and identify Patient Direct Trial (PDT) opportunities.
• Responsible for developing the proposal text and budget to align with both the Patient Recruitment and Retention strategy and the PDT strategy; for the former where necessary will work with Patient Recruitment companies to seek proposals and costed budget aligned with the said strategy and for the latter will work with our PDT partners.
• Will attend Bid Defense meetings to represent Patient Engagement components of the study strategy (includes both Patient Recruitment / Retention and PDT); this may be either face to face or via Webex.

Patient Recruitment and Retention

The Snr Manager, Patient Engagement will be responsible for developing, managing, and deploying specific Patient Recruitment and Retention strategies and tactics that may include but are not limited to:

• Recruitment and Retention materials in line with study need and agreed study scope. These may be developed via a vendor or via our in-house capabilities.
• Working with and managing digital outreach campaign / vendor in line with study timelines, geographical reach.
• Coordinating and managing deployment of site-specific strategies such as Clinical Enrollment Managers, Enrollment Assistants or other site supporting tactics as agreed.
• Working closely with (and in coordination with the sponsor) designated Patient Advocacy Groups to support the study as per agreed scope.
• Dependent on study scope may oversee and manage junior members of the Patient Engagement team with regards to deliverables, project allocation, utilization and workload and assist this team in managing time and tasks to adhere to study budget and timelines, while achieving quality, compliance and efficiency.
• Manages the day-to-day functional and organizational activities for assigned studies.

PDT Offering

The Sr. Manager, Patient Engagement will be responsible for coordinating, managing Allucent's Patient Direct Trial offering:

• Working closely with our PDT partner and our sponsors to ensure PDT deliverables stay on track and on time.
• Conduct UAT testing of study specific PDT Patient Apps.
• Working cross functionally as required by the PDT scope with other Allucent departments such as Biometrics, Project Management, Consultancy, GCO and study start-up.

Leadership:

• Keeps oversight to ensure compliance to the SOPs and ICH/GCP/regulatory guidelines and best practices as well compliance to the department and project metrics. Where needed, initiates course of action to achieve/ sustain compliance and efficiency.
• Contributes to Patient Engagement system and process improvement initiatives.
• Is an active member of the Patient Engagement management team.
• Leads by example and encourages PE team members to develop strong solutions for clinical trial delivery.
• May be assigned as line manager.

To achieve a high-performance team, quality in the project specific service deliverables, and as a result, contributing to Allucent reputation and growth, the Sr. Manager, Patient Engagement:

• Nurtures a stimulating working environment, safe environment, collaborative spirit, and open culture as per Allucent values to enhance staff engagement and development.
• Activity supports staff learning and development within the company.
• Drives / Supports compliance to Patient Engagement department KPIs.
• Actively facilitates knowledge sharing and lessons learned to achieve continuous improvement, and drives process improvement initiatives.
• Contributes as Subject Matter Expert (SME) in the field of Patient Engagement (which includes both Patient Recruitment and Retention and Allucent's PDT offering) as well as evaluation/improvement of processes including underlying instructions and templates within the Quality Management System.
• Supports the Patient Engagement Leadership in analyzing audits, inspections, quality incidents, project issues, metrics and trends observed to contribute to building a high performing team and learning organization.
• Assure good communication and relationships with (future) clients and other external stakeholders (e.g. Patient Recruitment vendors, Decentralized Trial Vendors and clinical sites).
• Contribute and take part in business development activities, client evaluations, visits, proposals and bid defenses.
• Contribute to other areas of business as required.

Requirements

To be successful you will possess:

• Life science, healthcare and/or business degree.
• Minimum 8 years of experience in drug development and/or clinical research.
• Excellent knowledge of ICH /GCP, FDA and country regulations.
• Strong customer service orientation.
• Demonstrated professionalism and presentation of a positive image of the company.
• Demonstrated understanding of applicable medical/therapeutic area knowledge and medical terminology.
• Excellent communication and listening skills, confronting constructively.
• Fosters learning and the advancement and development of others.
• Representative, outgoing and client focused.
• Effective organizational, managerial, and time management skills.
• Strong analytical and problem resolution skills.
• Demonstrated ability to lead by example.
• Demonstrated personal integrity and ethical values.
• Demonstrated ability to see the bigger context and act appropriately.
• Ability to establish and maintain effective working relationships with co-workers, managers, direct reports, internal and external clients.
• Ability to work in a fast-paced challenging environment of a growing company.
• Proficiency with various computer applications such as Word, Excel, and PowerPoint required as well as CTMS.

Benefits

Benefits of working at Allucent include:

• Comprehensive benefits package per location.
• Competitive salaries per location.
• Departmental Study/Training Budget for furthering professional development.
• Flexible Working hours (within reason).
• Opportunity for remote/hybrid* working depending on location.
• Leadership and mentoring opportunities.
• Participation in our enriching Buddy Program as a new or existing employee.
• Internal growth opportunities and career progression.
• Financially rewarding internal employee referral program.
• Access to online soft-skills and technical training via GoodHabitz and internal platforms.
• Eligibility for our Spot Bonus Award Program in recognition of going above and beyond on projects.
• Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees.

Disclaimers:

*Our hybrid work policy encourages a dynamic work environment, prescribing 2 days in office per week for employees within reasonable distance from one of our global offices.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Business Development and Sales
• Industries
• Technology, Information and Internet