Sr. FinOps Analyst - AR Healthcare (Cash App)

Amazon; Cambridge; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Cash Posting Specialist to join their expanding Healthcare Finance Operations team. This role focuses on enhancing patient billing experiences and ensuring accurate reconciliation of patient accounts. The ideal candidate will have a background in cash application within healthcare, strong attention to detail, and a commitment to process excellence. You will collaborate with talented individuals to drive improvements in financial operations, making a significant impact on healthcare services nationwide. If you are passionate about financial management and eager to contribute to a dynamic team, this opportunity is perfect for you.

Qualifications

• Minimum 6 months experience in cash application role within healthcare.
• Familiarity with insurance billing and coding is essential.

Responsibilities

• Ensure insurance payments are posted to the correct patient account.
• Investigate and post insurance and patient refunds accurately.
• Identify operational opportunities and collaborate for improvements.

Skills

Cash Application

Insurance Accounts Receivable

Attention to Detail

Healthcare Billing and Coding

Process Improvement

Education

Bachelor’s Degree in Relevant Field

Tools

Healthcare Management System

Job description

Working Conditions:
• Fixed night shift schedule (start time of 9PM but can change depending on business need).
• Report daily to the Pasay office.
• Minimum 1 year of working experience in Cash Application/Revenue Management Cycle (RCM), preferably in US healthcare.

The Finance Operations organization collaborates with all parts of Amazon to deliver operations accounting and excellence services, ensuring high controllership at minimal cost. We support systems and processes that ensure accurate payments to suppliers, invoicing of customers, and financial reporting. Amazon is expanding its Healthcare Finance Operations Services to the healthcare industry.

As part of the Amazon Healthcare Global Finance Operations Services team, you will work with talented individuals committed to financial improvement, scalability, and process excellence. To support Amazon Healthcare's growth, candidates should be accountable, set high standards, and focus on improving operations, systems, and processes in partnership with management.

Amazon Healthcare is scaling its primary care services nationwide, supported by teams like the Revenue Cycle team. As a Cash Posting Specialist, your focus will be on reconciling patient accounts accurately and timely, enhancing patient billing experiences, and meeting internal service level agreements and team goals.

Key job responsibilities

1. Ensure insurance payments are posted to the correct patient account in our Healthcare Management System by monthly close.
2. Ensure all Electronic Remittance Advice within Healthcare Management System are properly applied and balanced.
3. Investigate and post insurance and patient refunds.
4. Contribute to healthcare receivables operations management, including cash application, account reconciliations, and dispute resolution.
5. Interface with payers, employers, and patients to resolve accounts receivables timely and accurately.
6. Identify operational opportunities, analyze, recommend, and collaborate with teams to implement improvements.
7. Review and suggest changes to policies and procedures to enhance Accounts Receivables processes.
8. Act as the Voice of the Customer, reporting observed areas for improvement.
9. Participate in developing training materials and quality assurance programs.
10. Adhere to cash posting and productivity standards set by leadership.

BASIC QUALIFICATIONS

• Prefer a Bachelor’s degree in a relevant field.
• Minimum 6 months of experience in a cash application role within healthcare.
• At least 6 months of experience in insurance accounts receivable or similar.
• Familiarity with insurance billing and coding.
• Experience in shared services environments with productivity targets.
• Exposure to US healthcare and insurance landscape.
• Understanding of basic accounting principles and receivables management.
• Proven ability to follow policies and procedures as directed.
• Strong attention to detail.

PREFERRED QUALIFICATIONS

• Experience with US healthcare and health insurance industry.
• SME level understanding of the end-to-end O2C process.
• Participation in Six Sigma belt, Kaizen, or Lean projects.

Our inclusive culture empowers Amazonians to deliver excellent results. If you need workplace accommodations during the application or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations. For other regions, contact your Recruiting Partner.

Amazon is an equal opportunity employer and values diversity, prohibiting discrimination based on veteran status, disability, or other protected categories.