Sr. FinOps Analyst – AR , AWS cash app

Amazon; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company seeks a candidate for their Finance Operations team, focusing on accounts receivable and customer service. The role involves managing cash applications, resolving customer queries, and collaborating on process improvements. Ideal candidates will have a degree in Accounting/Finance and significant experience in the O2C domain.

Qualifications

• 4-5 years of experience in the O2C domain, preferably in cash application or customer service.
• Intermediate Excel skills, including pivot tables and formulas.
• B2 level language certification (German) preferred.

Responsibilities

• Ensure timely closure of payments with high accuracy.
• Respond to customer queries via call and/or email.
• Research unapplied payments and resolve open issues.
• Collaborate with internal teams to improve processes.

Skills

Communication

Customer Service

Multitasking

Problem Solving

Excel

Education

Graduation or Master’s Degree in Accounting/Finance

Job description

The successful candidate will be aligned with our Finance Operations – Global Accounts Receivable team and will be responsible for accounts receivable, customer queries, and dispute resolution. You will manage Cash Applications, requiring extensive knowledge and ability to perform day-to-day operations while maintaining SLA’s. Solving queries related to cash applications and coordinating with customers is essential. A basic understanding of the O2C process, specifically cash application involving research, unapplied cash, account reconciliation, and processing remittance advice emails, is required.

As part of our commitment to your development, you will gain exposure to cross-functional and process improvement projects. Your core responsibilities will include:

1. Ensuring timely closure of payments with high accuracy
2. Responding to customer queries via call and/or email
3. Researching unapplied payments, identifying root causes, and resolving open issues
4. Collaborating with internal teams to improve processes and resolve escalations/discrepancies
5. Providing ideas for process standardization and automation through JDI/Kaizen projects
6. Performing complex customer payment reconciliations
7. Conducting quality checks and refresher training with the team
8. Addressing technical issues related to ERP system discrepancies

Key job requirements include:

1. Excellent written and verbal communication skills with a strong customer service focus
2. Ability to prioritize, multitask, and work independently
3. A drive for continuous learning and self-development
4. Flexibility to adapt to changing business needs
5. Minimum 4-5 years of experience in the O2C domain, preferably in cash application or customer service
6. Intermediate Excel skills, including pivot tables and formulas
7. Willingness to work late evening/night shifts

BASIC QUALIFICATIONS

• Graduation or Master’s Degree in Accounting/Finance or a related field
• 1-2 years of prior experience in Accounts Receivable, Collections, Dispute Management, Customer Service, or similar roles

PREFERRED QUALIFICATIONS

• 4-5 years of experience in Accounts Receivable, Collections, Dispute Management, Customer Service, or similar roles
• B2 level language certification (German)

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