Sr. Enterprise Success Manager

TN United Kingdom; Marlow; On-site; GBP 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Sr. Enterprise Success Manager, where your expertise in client relations and the travel industry will shine. In this dynamic role, you will serve as the primary contact for enterprise clients, ensuring they receive unparalleled support and value from innovative revenue management solutions. Collaborate with diverse teams to enhance user engagement and drive client success through strategic insights. This position offers an exciting opportunity to impact client retention and satisfaction while working in a culture that values accountability, curiosity, and authenticity. If you're passionate about creating lasting relationships and driving results, this role is perfect for you.

Qualifications

• 8+ years of experience in the travel industry.
• 1+ years of corporate leadership in travel sector.

Responsibilities

• Serve as primary post-sale contact for clients.
• Manage internal executive stakeholder meetings.

Skills

Analytical Skills

Conflict Resolution

Client Communication

Organizational Skills

Education

BS or BA in Business

Travel/Hospitality Management

Information Management

Tools

Revenue Management Systems

Central Reservation Systems

Job description

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Sr. Enterprise Success Manager

Job Locations: UK-Marlow | Requisition ID: 20062129 | Category: IDeaS (a SAS company) | Position Type: Professional

Passionate people. Loyal clients. Leading solutions.

With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.

Headquartered in Bloomington, MN, with a technology center in Pune, India, and regional offices across six continents, IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.

Now we just need you!

The Sr. IDeaS Success Manager, Enterprise, brings innovation and clarity to the Enterprise client's experience of working with IDeaS and the IDeaS system. With the highest quality service and support to clients, the Senior Enterprise Relationship Manager develops and maintains strong ongoing relationships with key enterprise-level contacts, resulting in high client retention rates.

The Sr. IDeaS Success Manager, Enterprise, independently handles complex Enterprise client issues by reaching out (if needed) to other departments to support the Enterprise Clients.

What you’ll be doing...

1. Serve as the primary post-sale point of contact to develop strong advocates at all levels of the client’s organization (user to Executive), enabling the Sr. IDeaS Success Manager, Enterprise, to become a trusted advisor to the IDeaS clients.
2. Understand the client’s strategic and tactical objectives and anticipate how this will impact the IDeaS system and the client's ability to get the maximum value from it.
3. Responsible for client communications and conflict resolution.
4. Interact with Enterprise clients (including executives) to ensure alignment between all communications to the designated client contact.
5. Manage internal executive stakeholder meetings and participate in quarterly business review meetings.
6. Set up and adhere to Enterprise internal and client processes to improve efficiencies and communications.
7. Apply a disciplined and structured approach when resolving and communicating complex Enterprise client issues.
8. Identify opportunities for Enterprise Clients to leverage more features of the IDeaS system and improve user engagement.
9. Proactively gain knowledge of new IDeaS System features and modules, their business applications, and the problems they solve.
10. Assist the Enterprise Project Manager with any Enterprise Roll-out activities.
11. Undertake internal/external projects and contribute to SOWs.
12. Maintain in-depth knowledge of the IDeaS Enterprise Solution and their business applications, including the issues they address.
13. Monitor client success through metrics and measurements.
14. Perform other duties as assigned.

What you’ll bring to us…

1. BS or BA in Business, Travel/Hospitality Management, Information Management, or equivalent experience.
2. 8+ years of experience in the travel industry.
3. 1+ years of experience in corporate leadership or regional director responsibilities within the travel sector utilizing automated revenue management systems.
4. Superior analytical and technical skills, with the ability to see the larger strategic picture.
5. Working knowledge of travel software systems (e.g., revenue management systems, central reservation systems).
6. Excellent organizational skills with the ability to manage multiple priorities.

The icing on the cake would be…

1. 3+ years’ experience in revenue management.
2. Experience in creating and documenting processes and SOPs (Standard Operating Procedures).
3. Excellent communication skills—both written and verbal.

We Support Who You Are…

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.

At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate, and Authentic. We continue our quest to build a more inclusive environment that attracts, represents, and provides a place for diverse ideas, unique perspectives, and authentic voices.