Sr. Customer Success Manager, EMEA

Sayari; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading risk intelligence provider in London seeks a Senior Customer Success Manager to help enterprise clients leverage solutions effectively. The role involves onboarding, product adoption, and managing enterprise-level relationships. Candidates should have extensive experience in Customer Success or Account Management, particularly within SaaS and risk compliance domains. Competitive compensation and diverse benefits are offered, including generous leave and a strong commitment to inclusion.

Benefits

Competitive compensation package

Performance and incentive bonuses

Generous vacation leave and flexible schedule

Diversity and inclusion commitment

Conference and Continuing Education Coverage

Qualifications

• 7-12 years of experience in Customer Success, Account Management, or Implementation.
• 5+ years in security, compliance, or risk software vendors.
• Ability to build relationships at all levels.

Responsibilities

• Help clients effectively leverage Sayari solutions.
• Manage customer onboarding and continuing education.
• Deliver business value by understanding client needs.

Skills

Customer Success Management

Account Management

Project Management

Data Literacy

Verbal Communication

Problem Solving

Job description

About Sayari

Sayari is a risk intelligence provider that provides the public and private sectors with visibility into complex commercial relationships by delivering the largest commercially available collection of corporate and trade data from over 250 jurisdictions worldwide. Sayari\'s solutions enable risk resilience, mission-critical investigations, and better economic decisions. Headquartered in Washington, D.C., Sayari\'s solutions are trusted by Fortune 500 companies, financial institutions, and government agencies, and are used globally in over 35 countries. Funded by world-class investors, with a strategic $228 million investment by TPG Inc. (NASDAQ: TPG) in 2024, Sayari has been recognized by the Inc. 5000 and the Deloitte Technology Fast 500 as one of the fastest growing private companies in the United States and was featured as one of Inc.\'s Best Workplaces for 2025.

Position Description

The Senior Customer Success Managers (CSM) help Sayari\'s existing clients effectively leverage Sayari solutions and deepen our relationships within client organisations. The CSM plays a vital role in ensuring that our customer fully realises a return on their investment in Sayari products by understanding our clients\' priorities and designing strategies to prove our platform\'s and data\'s value while continuously feeding technical requirements to our engineering team. The CSM collaborates with key stakeholders to successfully onboard and train new clients, ensure product adoption, minimise churn risk, and nurture the relationships between Sayari and its clients. By transforming our clients\' organisations through user adoption of Sayari\'s suite of solutions, the CSM creates the conditions for optimal product value realisation and renewal.

Job Responsibilities

• Help Sayari\'s enterprise clients effectively leverage Sayari solutions
• Manage customer onboarding and continuing education to drive product adoption and retention within an existing portfolio of Sayari\'s commercial enterprise clients
• Ensure that Sayari customers fully integrate Sayari products into their workflows by having a strong understanding of their goals and priorities
• Deliver business value to each customer by fully understanding their use case and pain points
• Become a subject matter expert on the Sayari suite of products and services
• Coordinate and collaborate with internal stakeholders to proactively address client concerns to ensure maximum return on investment
• Provide feedback and market intelligence to Sayari stakeholders in Sales, Marketing, and Engineering
• Use tools and data to identify risk, and build out risk mitigation plans
• Ability to travel up to 15% within the UK and Europe

Skills and Experience

• 7-12 years of experience working in Customer Success, Account Management or Implementation, with a SaaS company
• 5+ years experience in the domain of: security, compliance, or risk software vendors
• Managing multi-stakeholder engagements and handling complex enterprise customers (+$3m ARR in book of business)
• Building deep understanding of customer needs to facilitate long-term partnerships driving account growth
• Experience with data, analytics, or business intelligence product offerings
• Having worked across European customers base
• Foundation of data literacy and ability to interpret and use data to drive decision making
• Ability to build relationships at all levels across an organisation
• Strong project management skills and ability to organise work and competing priorities
• Effective verbal and written communication skills
• Ability to problem solve and not afraid to get stuck into the technical details
• English speaker with additional language skills a plus

Benefits

• A collaborative, fun, and positive culture - you will be part of a successful team passionate about the mission and driving business growth
• Outstanding competitive compensation package
• Performance and incentive bonuses
• Exceedingly generous vacation leave, parental leave, floating holidays, flexible schedule, & other remarkable benefits
• Eligibility to participate in our UK pension plan with a company-sponsored match
• A strong commitment to diversity, equity, and inclusion
• Limitless growth and learning opportunities
• Conference & Continuing Education Coverage
• Team building events & opportunities

Sayari is an equal opportunity employer and strongly encourages diverse candidates to apply. We believe diversity and inclusion mean our team members should reflect the diversity of the United States. No employee or applicant will face discrimination or harassment based on race, color, ethnicity, religion, age, gender, gender identity or expression, sexual orientation, disability status, veteran status, genetics, or political affiliation. We strongly encourage applicants of all backgrounds to apply.