Sr. Customer Success Manager (CSM), Amazon

Amazon; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Amazon is seeking a Senior Customer Success Manager for its Ads Media Products to advocate for advertisers and ensure they maximize their media investments. This role requires strategic consultation, collaboration with sales and product teams, and expertise in digital media to drive campaign success and improve advertiser experience.

Qualifications

• Experience in advertising required.
• Strong strategic mindset and passion for client relationships.
• Proven skills in optimizing campaign performance.

Responsibilities

• Serve as primary point of contact for advertisers.
• Develop and execute success plans for advertiser goals.
• Provide data-driven insights to maximize ROI.

Skills

Strategic mindset

Digital media expertise

Client relationship building

Education

MBA

Job description

Sr. Customer Success Manager (CSM), Amazon

As a Senior Customer Success Manager (CSM) – Amazon Ads Media Products, you will be the key advocate for advertisers, ensuring they achieve maximum value from their media investments across Amazon MX Player, Fire TV, Amazon DSP, and other premium inventory. You will work closely with advertisers, sales, GTM, product, and Ad Ops teams to drive campaign success, optimize performance, and enhance the overall advertiser experience. This role requires a strong strategic mindset, deep expertise in digital media, and a passion for building long-term client relationships.

Key job responsibilities
• Serve as the primary point of contact for advertisers, ensuring seamless onboarding, product/feature adoption, and ongoing success with Amazon’s media ad products.
• Act as a strategic consultant, guiding advertisers on best practices for leveraging Amazon’s CTV, mobile, and other media solutions to meet their objectives.
• Develop and execute success plans that align with advertiser goals, ensuring long-term growth and retention.
• Provide data-driven insights and recommendations to optimize campaign performance and maximize ROI.
• Partner with sales team to identify expansion opportunities, drive upsell initiatives, and improve advertiser lifetime value.
• Lead post-campaign analysis and reporting, demonstrating impact and uncovering opportunities for optimization.
• Collaborate with product and tech teams to enhance automation, measurement, and optimization capabilities for advertisers.
• Manage cross-functional stakeholder relationships, acting as the bridge between advertisers, internal teams, and external partners.
• Conduct training sessions and share industry best practices to empower advertisers and enhance their media strategies.
• Stay ahead of industry trends, proactively advising advertisers on innovations in digital and OTT advertising.

BASIC QUALIFICATIONS

- MBA
- Experience in advertising

PREFERRED QUALIFICATIONS

- Experience in winning and retaining clients and establishing relationships with partners

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.