Sr. Customer Solutions Manager

AWS EMEA SARL (Switzerland Branch) - G96; Manchester; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading cloud services provider in Manchester seeks a Sr. Customer Solutions Manager to guide industry customers through their cloud journeys. The role involves driving collaboration with AWS teams and ensuring that customer needs are met effectively. Candidates should have a strong background in delivery management, excellent problem-solving skills, and a passion for customer experience. This position offers significant responsibility and opportunities for innovation.

Qualifications

• 5+ years of leading large-scale, technical or engineering programs.
• 2+ years of customer-facing work engaging with customer executives.
• Experience leading technical and non-technical transformation project teams.

Responsibilities

• Guide customers through multi-year cloud journeys.
• Drive collaboration among AWS teams to deliver optimal outcomes.
• Develop and execute education plans and align business outcomes.

Skills

Delivery and change management

Problem-solving

Excellent communication

Stakeholder management

AWS solutions adoption

Education

Bachelor's degree in science, technology, engineering, math, business or equivalent

Job description

The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers in their cloud journeys and work backwards from their industry-specific needs to transform their businesses and industries. Our team focuses on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.

The Sr. Customer Solutions Manager (CSM) at Amazon Web Services (AWS) is responsible for guiding customers through their multi-year cloud journey, ensuring effective collaboration among AWS teams to deliver optimal outcomes. This role focuses on understanding industry-specific needs and driving digital transformation for customers, leveraging cloud architecture experience to tackle challenges and enhance customer experiences. n the role, you will be a critical partner to our AWS customers, leveraging your delivery experience with large scale transformations to help shepherd the customer through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS Cloud journey.

You will interface with AWS customers and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product / engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.

Key job responsibilities

Successful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, and have the ability to gain stakeholder buy-in. Your enterprise experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.

You will evangelize AWS services and influence customers in adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.

A day in the life

AWS Customer Solutions Manager team drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.

About the team

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.

BASIC QUALIFICATIONS

5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

Bachelor's degree in science, technology, engineering, math, business or equivalent

Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

PREFERRED QUALIFICATIONS

PMP certification, or SCRUM / Agile, SAFe certification

Experience implementing cloud services including migrations and modernization projects or similar