Sr. Customer Relationship Manager

OpenText; Reading; On-site; GBP 30,000 - 40,000; Full time

Job summary

A technology information firm in Reading is seeking a Customer Relationship Advisor to manage, protect, and grow established accounts. Responsibilities include ensuring customer satisfaction, negotiating contracts, and leading additional sales opportunities. The ideal candidate will have experience in post-sales management and excellent communication skills, contributing to a vibrant workplace focused on diversity and inclusion.

Qualifications

• Experience in managing post-sales customer accounts.
• Track record of driving renewals and revenue within the customer base.
• Ability to ensure customer satisfaction and build relationships.

Responsibilities

• Ensure customer satisfaction and update contacts with new service information.
• Negotiate client contracts while minimizing cancellations.
• Manage client requests and issues until resolved.

Skills

Post-sales customer account management

Negotiation skills

Excellent communication

Time management

Ability to build relationships

Job description

Overview

OPENTEXT - THE INFORMATION COMPANY

OpenText is hiring to advance AI-powered information management. The Customer Relationship Advisor is responsible for managing, protecting and growing established accounts by maintaining post-sales contact with clients and facilitating a positive, productive and sustained relationship. The role also involves negotiating clients into long-term contracts, minimizing cancellations and selling new products and services.

Responsibilities

• Ensuring customer satisfaction, probing for new opportunities, and ensuring contacts are up to date with the latest information about new services.
• Negotiating client contracts and driving renewals while minimizing cancellations.
• Managing client requests and maintaining ownership of issues until resolved.
• Identifying and leading the sale of additional products or services.
• Partnering with field sales, professional services, and customer support while maintaining a consistent front to the client.
• Delivering monthly commercial service reviews with the customer and internally.

What it takes

• Experience post-sales customer account management.
• A successful track record of managing renewals and driving revenue opportunities within your customer base.
• The ability to build and maintain strong customer relationships while being accountable for customer satisfaction.
• Experience supporting sales accounts within the EDI, B2B and PLM industries.
• Excellent communication and time management skills.

Diversity, equity and inclusion

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.