Sr. Customer Payment and Credit Services Specialist

Align Technology; Metropolitan Borough of Solihull; On-site; GBP 30,000 - 45,000; Full time

Job summary

Align Technology is seeking a Sr. Customer Payment and Credit Services Specialist in Solihull. The role involves managing customer payments, mitigating credit risk, and collaborating with various teams to enhance service delivery. Ideal candidates hold a Bachelor's degree in Finance with robust Order to Cash experience and possess strong communication and analytical skills.

Qualifications

• Minimum 4 years of Order to Cash experience.
• Excellent written and verbal English communication skills.
• Motivated to broaden knowledge in all aspects of Order to Cash.

Responsibilities

• Secure on-time Customer payments and provide requested documents.
• Analyze operational processes and identify service delivery improvements.
• Run complex reports and provide in-depth analysis.

Skills

Communication

Problem Solving

Customer Centricity

Continual Improvement

Education

Bachelor's degree in Finance

Tools

SAP

Excel

Job description

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Sr. Customer Payment and Credit Services Specialist, Solihull

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Client:

Align Technology

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4efdfea619c9

Job Views:

3

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

About this opportunity

Credit and Collections is one of our critical teams at the company and we are looking for a Credit and Collection colleague who will perform internal, as well as external, order to cash activities to provide operational/business support to external and internal customers for the company’s products and services. One of the main responsibilities of this role is to mitigate the given Credit Risk for Align Technology whilst enabling optimum business performance, within Align Technology’s Global Policies and within the set parameters of Align’s Values. Working together with regional Sales, Customer Success and Business Operations Teams in Poland, the regional EMEA HQ in Switzerland and the Global Shared Service Centre in Costa Rica, you will also analyze operational processes, establish escalation procedures and identify opportunities for service delivery improvements. In this role, you will… Secure on-time Customer payments and provide them with requested documents Facilitate the identification and resolution of any customer disputes Handle incoming and outgoing calls (internal as well as external) Daily contact with regional Credit Collection Teams and SSC Costa Rica Identify held orders and take appropriate actions and follow up Manage the credit limit exceeded process in accordance with Global Credit Policy Allocate and clarify payments and perform account reconciliations when required Pro-actively manage the pre-due, dunning and overdue processes Run complex reports and provide in depth analysis to the relevant stakeholders Analyze and follow up Payment Plans Monthly analysis of the bad debt provision Liaise with the third-party collection agency In this role, you’ll need … Bachelor’s degree in Finance and/or Order to Cash experience (minimum 4 years) Excellent written and verbal communications skills in English Strong and efficient communication and problem-solving skills Motivated to broaden your knowledge and experience in all aspects of Order to Cash Customer centric and solution-oriented state of mind Continued Improvement mindset, Implementing new procedures and efficiency gains Good knowledge of IT tools, especially SAP and Excel

About this opportunity

Credit and Collections is one of our critical teams at the company and we are looking for a Credit and Collection colleague who will perform internal, as well as external, order to cash activities to provide operational/business support to external and internal customers for the company’s products and services. One of the main responsibilities of this role is to mitigate the given Credit Risk for Align Technology whilst enabling optimum business performance, within Align Technology’s Global Policies and within the set parameters of Align’s Values. Working together with regional Sales, Customer Success and Business Operations Teams in Poland, the regional EMEA HQ in Switzerland and the Global Shared Service Centre in Costa Rica, you will also analyze operational processes, establish escalation procedures and identify opportunities for service delivery improvements. In this role, you will… Secure on-time Customer payments and provide them with requested documents Facilitate the identification and resolution of any customer disputes Handle incoming and outgoing calls (internal as well as external) Daily contact with regional Credit Collection Teams and SSC Costa Rica Identify held orders and take appropriate actions and follow up Manage the credit limit exceeded process in accordance with Global Credit Policy Allocate and clarify payments and perform account reconciliations when required Pro-actively manage the pre-due, dunning and overdue processes Run complex reports and provide in depth analysis to the relevant stakeholders Analyze and follow up Payment Plans Monthly analysis of the bad debt provision Liaise with the third-party collection agency In this role, you’ll need … Bachelor’s degree in Finance and/or Order to Cash experience (minimum 4 years) Excellent written and verbal communications skills in English Strong and efficient communication and problem-solving skills Motivated to broaden your knowledge and experience in all aspects of Order to Cash Customer centric and solution-oriented state of mind Continued Improvement mindset, Implementing new procedures and efficiency gains Good knowledge of IT tools, especially SAP and Excel