SR Consultant Customer Success Manager - Digital Purchases

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to enhance client relationships through effective management of a diverse portfolio. This role requires a proactive approach to client satisfaction, leveraging data insights from the Digital Purchases platform to drive success. You will collaborate with various teams to ensure clients maximize their use of the platform while adapting to their unique needs. Join this innovative company and be part of a flexible working environment that values diversity and inclusion.

Benefits

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee Assistance Program (EAP)

Qualifications

• 3-6 years of experience in e-commerce or market intelligence.
• Ability to adapt to client needs and demonstrate product relevance.

Responsibilities

• Manage a portfolio of clients in e-commerce, ensuring satisfaction.
• Conduct analyses to help clients understand market performance.
• Promote product features and gather client feedback.

Skills

Customer-Centric Approach

Data-Driven Analysis

Excellent Communication Skills

E-commerce Knowledge

Proactivity & Ownership

Versatility and Pragmatism

Job description

SR Consultant Customer Success Manager - Digital Purchases, London

Location: London, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: d3f99f43956f

Job Views: 9

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description

NIQ Digital Purchases (formerly Foxintelligence) is hiring a Customer Success Manager. As a trusted expert and representative of NIQ Digital Purchases, you will manage a portfolio of clients consisting of leading brands and retailers in e-commerce. Your main mission is to effectively manage and invigorate the client portfolio under your care by fully leveraging the potential of our data and the NIQ Digital Purchases SaaS platform.

Key Responsibilities

1. Customer-Centric Approach: Anticipate client needs and adapt to each client to ensure their satisfaction and effective use of the Digital Purchases platform. Guide new clients throughout their onboarding process up to the renewal phase, while identifying commercial opportunities.
2. Data-Driven Analysis: Conduct and share relevant analyses directly derived from the platform to assist clients in understanding their market and performance.
3. Product Expertise: Attain mastery of the Digital Purchases platform. Understand client needs and proactively gather feedback to inform product development. Promote new features, organize workshops/webinars, and implement automations to improve client experience.

Required Skills and Experience

1. Proactivity & Ownership: Dedication to client satisfaction and ability to demonstrate the relevance of Digital Purchases data in daily operations.
2. Versatility and Pragmatism: Essential for identifying challenges and adapting to client issues.
3. Excellent communication skills in English; knowledge of French is a plus.
4. Collaborate with Data Analysts, Product Managers, and Sales teams.
5. Understanding of e-commerce challenges and marketing issues faced by brands and retailers, supported by 3-6 years of experience in e-commerce or market intelligence.

Recruitment Process

1. Round 0: Interview with Talent Acquisition team.
2. Round 1: Experience and fit interview with two Customer Success Managers.
3. Case study and presentation with Customer Success Director & E-commerce Sales Director.
4. Decision Round: Interview with WEU E-commerce Leader.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee Assistance Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering comprehensive insights into consumer buying behavior and new growth pathways. In 2023, NIQ merged with GfK, expanding its global reach. Operating in over 100 markets and covering more than 90% of the global population, NIQ provides advanced analytics through state-of-the-art platforms.

For more information, visit NIQ.com

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Our Commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients and communities we serve. We strive to embed inclusion and diversity into all aspects of our workforce, measurement, and products. We invite candidates who share this mission to join us. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or other protected classes. Learn more at Diversity & Inclusion.