Sr. Cluster Manager , Quick Commerce

Amazon; Wales; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading e-commerce company is looking for a Cluster Manager to oversee dark store operations in Wales. This role involves managing a large team, ensuring quality and productivity, and developing talent. The ideal candidate will have over 2 years of management experience and a flexible work schedule. Join us to deliver top-notch quick commerce experiences to our customers.

Qualifications

• 2+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Ensure a safe work environment.
• Lead and supervise a team of TL's as direct reportees.
• Responsible for overall Quality, Productivity, and dark store performance.
• Appraise performance; resolve problems; and address staffing needs.
• Review work forecasts and determine productivity requirements.
• Ensure Building health and inventory metrics.
• Collaborate with stakeholders to adopt best practices.
• Proactively identify and lead process improvement initiatives.
• Learn and understand system interventions for order processing.
• Carry out resource planning periodically.
• Ensure best practices in people management.
• Manage People and team development.
• Create leaders and talent pipeline.

Job description

A strategic and people leader for a large team, the Cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create a dark store network, serve customers with a best-in-class quick commerce experience, and manage building-level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives.

Key job responsibilities:

• Ensure a safe work environment
• Lead and supervise a team of TL's as direct reportees supported by PAs in Operations
• Responsible for the overall Quality, Productivity, and dark store performance
• Appraise performance; resolve problems; and address staffing needs
• Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives
• Ensuring Building health and inventory metrics with best-in-class quality metrics
• Collaborate with stakeholders, taking up cross-functionally the adoption of best practices
• Proactively identify and lead process improvement initiatives
• Learn and understand the system interventions for order processing, apprise teams down the line of new process implementation and control measures required
• Carry out resource planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams
• Ensure best practices in people management and accountable for compliance, Connections, and scorecards
• Manage People and team development
• Create leaders and talent pipeline, with good stakeholder management and project management skills
• Do cross-functional and cross-mile interfacing and take up for the best practices and initiatives

BASIC QUALIFICATIONS:

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS:

• 2+ years of performance metrics, process improvement, or lean techniques experience

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