Sr. Client Services Manager- New York, NY

Compass Group; Broadway; On-site; GBP 80,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic individual to enhance customer satisfaction and drive contract renewals. This role is pivotal in developing and executing innovative programs while fostering strong client relationships. You will engage directly with clients, conduct financial analyses, and ensure operational excellence. Join a forward-thinking team that values enthusiasm and commitment, and be part of a transformative journey in the foodservice sector, where your contributions will have a meaningful impact on both clients and the company.

Benefits

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Qualifications

• 3+ years of account management experience.
• Ability to prepare and present complex business reviews.

Responsibilities

• Analyze business performance and develop new programs.
• Build and sustain relationships with clients.

Skills

Customer Service

Analytical Skills

Interpersonal Communication

Negotiation Skills

Problem Solving

Education

Associate's Degree

Bachelor's Degree

Tools

Microsoft Office

Job description

Canteen

• Pay Range: 80,000.00- 90,000.00
  *Internal Employee Referral Bonus Available

The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg

About Canteen:

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.

Come for the job, stay for the career. We are Canteen.

Job Summary

This position has direct customer service contact with our Clients, analyzing business performance and developing/ executing new programs. The goal is that outstanding service build and sustain long-term relationships and result in high customer satisfaction and contract renewals/extensions.

Key Responsibilities:

• Prepares business reviews
• Improves profitability
• Makes recommendations to identify program enhancements and provide customer value
• Assists in operational set-up of new business
• Expedites day-to-day service problems
• Builds and sustains relationships with clients
• Conducts financial analyses
• Performs other duties as assigned

Qualifications:

• Associate's degree required, Bachelor's degree preferred
• Three years of account management experience
• Demonstrated ability to prepare, analyze and present complex business reviews to Clients
• Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation
• Proven long-term relationship building experience
• Demonstrated ability to use analytical and intuitive judgment and sound decision making
• Strong problem solving skills
• Proficiency in Microsoft Office software

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the followingbenefits to associates:Retirement Plan,Associate Shopping Program,Health and Wellness Programs,Discount Marketplace,Identity Theft Protection,Pet Insurance,Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates:Medical,Dental,Vision,Life Insurance/AD,Disability Insurance,Commuter Benefits,Employee Assistance Program,Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Maryland, Washington State, or to be performed Remotely, click here for information on additional company-provided time off benefits.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Req ID:1415158

Canteen