Sr Analyst OTC Hotel Accounting

Hilton Worldwide Holdings, Inc.; Glasgow; On-site; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Travel perks and discounts

Employee stock purchase program

Paid parental leave

Caregiving support services

Crisis concierge and mental health资源

Job summary

Hilton Worldwide Holdings, Inc. in the UK seeks a Senior Analyst OTC Hotel Accounting to deliver Order to Cash processes in line with SLAs and UK Centre of Excellence standards.

Under the guidance of the Manager of OTC Hotel Accounting, you will coordinate daily activities, drive process improvements, and mentor team members while collaborating with Front Office and SSC teams to ensure accurate month-end close.

Qualifications

• Self-starter with a proactive approach to implementing goals.
• Ability to manage multiple demands and prioritise responsibilities.
• Strong analytical thinking with quantitative and qualitative skills.

Responsibilities

• Liaise with key customers and stakeholders to enable efficient OTC operations.
• Coordinate OTC team activities to meet deadlines and KPIs.
• Provide guidance on best practices and participate in meetings with Front Office and GCE teams.
• Organise and run credit meetings with properties in the HAFS programme.

Skills

Self-starter

Prioritising

Critical thinking

Decision-making

Inter-personal skills

Financial issue identification

Education

Bachelor's degree

High school/GED

Tools

SAP

Oracle

PeopleSoft

Job description

Position Statement

The Senior Analyst OTC Hotel Accounting will work closely with the Team Leader and Manager OTC Hotel Accounting within Hilton's UK Centre of Excellence. They will support developing and implementing the Order to Cash strategy for Hilton within the UK. The Senior Analyst will be expected to work closely with, advise and recommend to Hilton's UK Senior Management on optimum delivery solutions which can be expected from a progressive Order to Cash service. The Senior Analyst is also responsible for coordinating the delivery of day to day tasks and supporting the development of team members, as well as representing the function to other areas of the business when necessary.

Position Summary

Under the guidance of the Manager of OTC Hotel Accounting, the Senior Analyst will be responsible for the delivery of OTC processes to the agreed timetable and Service Level Agreements. The Senior Analyst will ensure Hilton's Centre of Excellence offers a seamless, efficient and customer focused experience which maximises output without compromising the quality of service. The ability to recognise how to maximise process efficiencies and effectiveness is considered essential.

Key to the success of the role will be:

• The ability to communicate and influence at all levels with both internal and external stakeholders
• Ability to build & maintain effective business and 3rd party relationships
• Experience of working on projects and the ability to simultaneously manage multiple tasks and deliver to tight deadlines
• The capacity to effectively contribute towards a strong customer service while ensuring that a robust control environment is maintained.

Essential Functions:

• Liaise with key customers and stakeholders to enable an efficient operation of OTC processes in accordance with Service Level Agreements
• Contribute to the organisation and coordination of the OTC team to deliver efficient output within required deadlines exercising a sound understanding of the KPIs surrounding the tasks
• Provide guidance and support to the business on operating best practice, regularly participating on calls and attending meetings with Front Office and GCE teams within properties
• Organise and deliver a schedule of credit meetings with all properties in the HAFS programme, publishing relevant aging and performance information ahead of the calls
• Assist Manager and Senior Manager with the coordination of information relating to third-party service providers (outsourcing provider, auditors, valuation specialists) ensuring all necessary information is compiled, reviewed and approved
• Continually analyse and provide input to the Manager and management in evaluating the effectiveness of processes and implement actions to streamline the processes and maximise efficiency
• Monitor and make recommendations for the aged debtor and unallocated cash, managing corrective actions to ensure the processes are optimal and any aged balance is appropriately explained with corrective action taken to resolve
• Provide input to the review and monitoring of SLAs / OLAs to ensure all agreed service delivery in accordance with agreement(s)
• Work with allocations and other functions to monitor and resolve queries and escalated items, ensuring the required payment cycles are maintained
• Ensure all monthly closing activities and month-end reporting are carried out per guidelines and deadlines liaising with Corporate OTC colleagues and SSC teams to resolve issues and ensure a clean close is achieved
• Deliver the balance sheet reconciliation processes ensuring unreconciled items are cleared immediately
• Research support for AR and other related disputes and compilation of supporting documentation to reach resolution
• Engage with other location teams to obtain input to resolve disputes
• Identify and propose any adjustments required, providing the relevant support documentation, in line with controls requirements
• Maintain Dispute Resolution documentation in accordance with Hilton standards
• Perform follow up based on analysis of collections schedule on outstanding payments from group master and convention related billings
• Assess collections status and present determination to write off payment per credit procedures to Manager OTC Hotel Accounting
• Maintain OTC records and documentation in accordance with Hilton standards
• Drive completion of OTC Hotel Accounting special initiatives as directed by the Manager OTC Hotel Accounting
• Research and responds to information requests from internal departments and management
• Be liaison point for hotel teams for all OTC related matters
• Regular review and analysis of pre close reports, contacting relevant teams with instructions on how to resolve ahead of close

Qualifications

Experience and Skills

• Self-starter with a 'can-do' approach who takes an initiative in implementing goals, comfortable operating with a cool-head under time constraints, and effectively handle concurrent demands
• Able to handle multiple demands and appropriately prioritise responsibilities
• Critical thinkers who use both quantitative and qualitative analytical skills - including the use logic and reasoning - to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Ability to exercise sound judgment, critical thinking, quantitative & qualitative analytical skills and decision-making skills to consider the relative costs and benefits of potential actions and to provide recommendations for optimal solutions
• Strong inter-personal skills and able to maintain effective working relationships with co-workers, managers and clients with well-developed written and verbal communication and comprehension skills
• Ability to identify financial issues, recommend and execute mitigating actions
• Good knowledge of finance modules of an ERP system such as SAP, Oracle, PeopleSoft

Required Qualifications & Experience

• High school/GED
• Supervisory experience
• Professional experience
• Collections experience
• Proficiency in Microsoft Excel, Word, and Outlook

Preferred Qualifications & Experience

• An additional European-based language, in addition to English, would be advantageous
• Bachelor's degree

Benefits

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.