Sr Accounts Receivable Representative (French Speaking)

TN United Kingdom; Paisley; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a Sr Accounts Receivable Representative fluent in French and English. This dynamic role involves managing customer accounts, ensuring timely payments, and collaborating with various departments to resolve issues. You will play a key role in maintaining accurate credit limits and enhancing customer relations. The ideal candidate will thrive in a fast-paced environment, possess strong communication and organisational skills, and be eager to mentor newcomers. Join a mission-driven team dedicated to making the world healthier, cleaner, and safer.

Qualifications

• Fluency in English and French is required.
• 1 year of experience in accounts receivable or customer service is desirable.

Responsibilities

• Evaluate credit limits and manage customer accounts.
• Proactively contact customers for timely payments.
• Train and mentor new employees in the department.

Skills

Effective communication skills

Attention to detail

Collaboration

Problem-solving

Organisational skills

Analytical skills

Mentoring

Education

University or College degree in accounting or finance

Tools

Microsoft Office (Outlook, Excel)

Job description

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Sr Accounts Receivable Representative (French Speaking), Paisley

Client: Thermo Fisher Scientific

Location: Paisley

Job Category: Other

EU work permit required: Yes

Job Reference: f493f02a2186

Job Views: 20

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

• Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.
• Carry out necessary procedures to place accounts on hold and closely monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence.
• Liaise with other departments and communicate credit hold or block decisions to all relevant parties.
• Update core systems manually to accurately reflect credit limits, hold status, etc.
• Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled.
• Plan and prioritise customer calls regularly to maximise collections on the largest open invoices.
• Review customer accounts on a regular basis and make recommendations to the Team Leader to resolve complex accounts.
• Engage with Sales, Customer Services and Team Leader to resolve problem accounts and determine when accounts should be placed on hold.
• Log, review and monitor customer complaints by liaising with the relevant functions to ensure prompt resolution.
• Allocate credits in consultation with Cash allocation team, Customer Services and customers.
• Consistently meet assigned targets and fulfil Service Level Agreements (SLAs).
• Ensure collection software is updated at all times with actions taken, follow-ups needed, dispute reporting and recent customer contact details.
• Ensure all tasks are carried out in accordance with company policies, internal controls, and Sarbanes-Oxley requirements.
• Assist the cash application team where required (e.g., remittance requests).
• Assist with the company’s e-invoicing process, if relevant.
• Train and mentor new employees joining the Order-to-Cash (OtC) Department.
• Perform other duties as assigned by the Line Manager.

Skills & Qualifications Required:

This position requires effective and confident communication skills to interact with various levels of internal and external customers, address issues, provide updates, and lead customer negotiations.

• Proven attention to detail and accuracy.
• Ability to collaborate effectively with diverse teams to achieve common goals.
• Capability to work independently resolving complex issues and handling first-level escalations.
• Comfortable in a fast-paced environment.
• Strong organisational and time management skills for prioritising and completing tasks efficiently.
• Problem-solving and analytical skills.
• Willingness to train and mentor newcomers.

Qualifications and Experience:

• Fluency in English and French.
• University or College degree / degree in accounting or finance is an advantage.
• Proficiency in Microsoft Office (Outlook, Excel, etc.).
• Experience in troubleshooting and resolving transactional issues, interacting effectively with colleagues and customers.
• At least 1 year of experience in a fast-paced accounts receivable or customer service role is desirable.

At Thermo Fisher Scientific, each of our 140,000 team members has a unique story to tell. Join us and contribute to our mission: enabling our customers to make the world healthier, cleaner, and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected categories.