Sprinklr Implementation Consultant

Whitehall Resources Ltd; United Kingdom; On-site; GBP 60,000 - 90,000; Full time

Job summary

Whitehall Resources Ltd is seeking a Sprinklr Implementation Consultant, requiring extensive experience in customer service software implementations. This role involves configuring Sprinklr Modern Care solutions, analyzing client needs, and collaborating across teams to ensure efficient project delivery. Ideal candidates will have a strong background in technical documentation and stakeholder management, with a capability to manage multiple projects concurrently in a fast-paced environment.

Qualifications

• 10+ years of experience in implementation and configuration of customer service software.
• In-depth knowledge of Sprinklr Modern Care components.
• Experience with the UK retail industry.

Responsibilities

• Configure and implement Sprinklr Modern Care solutions for clients.
• Analyze business requirements and design solutions.
• Provide technical support and training to clients.

Skills

Technical documentation

Problem-solving

Stakeholder management

Analytical skills

Communication

Project management

Education

Bachelor's degree in Computer Science

Tools

Sprinklr Modern Care

CRM systems

Data analytics tools

Job description

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Sprinklr Implementation Consultant

Whitehall Resources are currently looking for a Sprinklr Implementation Consultant.

This role will be Inside of IR35, so you will be required to use an FCSA Accredited Umbrella Company.

Key Requirements:

- Configure and implement Sprinklr Modern Care solutions for the client.
- Analyze business requirements and design solutions to meet client needs.
- Collaborate with cross-functional teams to ensure successful project delivery.
- Provide technical support and training to clients.
- Develop and maintain technical documentation.
- Identify areas for process improvement and implement efficient solutions.
- Manage and prioritize multiple projects simultaneously.
- Communicate technical information to non-technical stakeholders.
- Troubleshoot technical issues and resolve problems.
- Stay up-to-date with the latest Sprinklr Modern Care features and best practices.

Key Experience:

- 10+ years of experience in implementation and configuration of customer service software solutions.
- In-depth knowledge of Sprinklr Modern Care's technical components and administrative features.
- Experience with integrating customer service platforms with external systems (e.g., CRM, ticketing systems).
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Ability to manage multiple projects simultaneously and prioritize tasks effectively.
- Experience with Agile project management methodologies.
- Strong technical documentation skills.
- Ability to troubleshoot technical issues and resolve problems.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proficiency in configuring Sprinklr Modern Care's/ CCaas technical components similar to Genesys, Avaya, NICE, including data ingestion, workflow automation, and reporting.
- In-depth knowledge of Sprinklr Modern Care's administrative features, including user management, role-based access control, and customization.
- Experience with integrating Sprinklr Modern Care with external systems, including CRM systems, ticketing systems, and custom applications.
- Ability to manage implementation projects, including project planning, timeline management, and resource allocation.
- Ability to analyze business processes and identify areas for improvement, with understanding of customer service operations and industry-standard frameworks.
- Experience with UK retail industry and customer service operations.
- Knowledge of industry-standard frameworks (e.g., Contact center, ITIL).
- Certification in Sprinklr Modern Care or related technologies.
- Experience with data analytics and reporting tools.
- Familiarity with cloud-based technologies and software-as-a-service (SaaS) solutions.

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.



Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.