Sports Centre Receptionist (Part-Time)

University of Nottingham; Nottingham; On-site; GBP 23,000 - 25,000; Full time

Job summary

A leading university in the UK seeks a Sports Centre Receptionist at their Sutton Bonington Sports Centre. The role includes booking management, cash handling, and providing excellent customer service. Suitable candidates will be committed and flexible, ready to ensure a great experience for users. This permanent role offers a competitive salary along with various benefits and opportunities for personal development.

Benefits

Competitive salary

Generous holiday allowance

Staff discounts

Training and development opportunities

Qualifications

• Commitment and flexibility in working hours.
• Desire to deliver excellent customer service.
• Ability to work independently and as part of a team.

Responsibilities

• Make bookings via telephone and in person.
• Cash handling and reconciling transactions.
• Process memberships and handle general enquiries.
• Maintain excellent communication for customer experiences.

Skills

Customer care

Communication

Cash handling

Job description

Overview

Area: Sports Centre Sutton Bonington

Location: Sutton Bonington

Salary: £23,751 to £24,360 per annum pro-rata depending on skills and experience. Salary progression beyond this scale is subject to performance.

Closing Date: Thursday 16 October 2025

Reference: FAB24625

About the role

Do you love working with people? Do you want to work in a role that allows you to do something that you are passionate about every day? At the University of Nottingham, we are proud to be the Times and Sunday Times Sports University of the year 2024, with a history of success and sporting pedigree. We would love you to join our team of Sports Centre Receptionists at our Sutton Bonington Sports Centre to help provide health, wellbeing, and exercise opportunities for our university community.

We are seeking individuals with commitment, flexibility, a passion for customer care, a desire to deliver excellent service, and the ability to work independently as well as in a team. In return you’ll receive a competitive salary and benefits package (including staff discounts and travel schemes), great training and personal development opportunities, a generous holiday allowance and pension scheme, and access to leisure and childcare facilities across our campuses.

Responsibilities

• Make bookings via telephone and in person
• Cash handling and reconciling monies and card transactions
• Deal with general enquiries and process memberships
• Contribute to a first-class experience for students, staff, alumni and public members
• Maintain excellent communication and a pro-active approach to creating great customer experiences

What the role offers

The post is offered on a permanent contract, with two different shift patterns available to choose from.

• Pattern 1 (28.50 hours): Week 1 – Mon 06:30-14:45, Weds 14:30-22:45, Thurs 14:30-22:45, Fri 14:30-22:45; Week 2 – Mon 14:30-22:45, Thurs 14:30-22:45, Sat 07:30-15:00, Sun 07:30-15:00.
• Pattern 2 (25.00 hours): Week 1 – Mon 14:30-22:45, Thurs 06:30-14:45, Sat 07:30-15:00; Week 2 – Mon 06:30-14:45, Thurs 06:30-14:45, Sat 14:45-22:15, Sun 14:45-22:15.

Further details regarding duties of the post can be found in the attached job role profile. Informal enquiries may be addressed to Julie Bonser at [e-mail]. Please note that applications sent directly to this email address will not be accepted.

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Further details:

• Job Description/Role Profile

Equality, diversity and inclusion

Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – this diversity is vital to our success and enriches life on campus. Visit our Equality, Diversity and Inclusion website.

We are proud to be a Disability Confident Employer (Level 2) and are committed to increasing diversity in our community. We are the first university to have achieved Athena SWAN Gold Award.

Candidate guidance is published to support the application and interview process. Discover our benefits on Your Benefits website. We welcome applications from the UK, Europe and worldwide and will assist with the move to Nottingham where possible. This position does not meet UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have the right to work in the UK.

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