Sports Centre Receptionist - David Ross Sports Village - (Multiple Positions, Part-Time)

University of Nottingham; Nottingham; On-site; GBP 23,000 - 25,000; Part time

Job summary

A prominent educational institution in Nottingham is seeking Sports Centre receptionists to join their front of house team. The roles vary in hours and responsibilities but primarily focus on providing excellent customer service, managing bookings, and handling cash transactions. Candidates should have previous experience in customer service and a professional demeanor under pressure. A supportive and diverse workplace is offered, alongside generous holidays and various employee benefits.

Benefits

27 days holiday (pro rata) plus standard bank holidays

Hybrid working arrangement

Bonuses for excellent work

Fitness and health facilities

Staff discounts and travel schemes

Qualifications

• Previous experience in a customer-focused role is essential.
• Evidence of managing cash-handling/reconciliation processes.
• Experience working with computer-booking systems is desirable.

Responsibilities

• Taking bookings by telephone or in person.
• Collecting and reconciling monies on reception whilst on duty.
• Dealing with enquiries, directing users, and issuing hire equipment.

Skills

Excellent telephone manner

Customer service experience

Attention to detail

Ability to work under pressure

Job description

Overview

Area University of Nottingham Sport

Location University Park

Salary £23,751 to £24,360 per annum pro-rata depending on skills and experience. Salary progression beyond this scale is subject to performance.

Closing Date Thursday 23 October 2025

Reference REG235925

University Of Nottingham Sport is currently undergoing an ambitious change and investment programme to further support our vision to deliver an outstanding student sporting offer and establish the University as the first choice for students wishing to combine a top-quality education with an outstanding sporting experience.

There are 4 permanent positions available for this role.

1. Position 1: A part time position (14.5 hrs per week) is available for a Sports Centre receptionist to join our front of house team at the David Ross Sports Village. Working Mondays 7am-3.15pm and Fridays 2.45-11pm.
2. Position 2: A full time (36.25 hrs per week) position is available for Sports Centre receptionists to join our front of house team at the David Ross Sports Village. Working a four week rolling rota including evenings and weekends. Please note working hours will be between 6.15am and 11pm, seven days a week.
3. Position 3: A part time (12.25 hrs per week) position is available for Sports Centre receptionists to join our front of house team at the David Ross Sports Village working Fridays 3-8.30pm and Sunday 10.15am-6.30pm.
4. Position 4: A part time (17.25 hours per week) position is available for Sports Centre receptionists to join our front of house team at the David Ross Sports Village, working Monday 3-8.30pm, Tuesday 3pm-8.30pm and Saturday 10.15am-6.130pm.

Roles and responsibilities will include taking bookings by telephone or in person, collection and reconciliation of monies on reception whilst on duty, dealing with enquiries, directing users, issuing hire equipment, dealing with membership enquiries and issuing membership cards. Checking the validity of users and dealing with lost property.

Candidates should have an excellent telephone manner and have the ability to work calmly and professionally when under pressure. Previous experience of working in a similar customer-focused role is essential, together with evidence of managing cash-handling/reconciliation processes. Previous experience working with computer-booking systems would be desirable.

The role is key to ensuring a first class and seamless experience for our student, staff, alumni and public members. Excellent communication and customer care skills, together with a pro-active approach to tasks and attention to detail are therefore essential.

What we offer

• A friendly, diverse, and supportive working environment
• A hybrid working arrangement with the blended approach of home and office working each week
• Generous holiday entitlement of 27 days (or pro rata) plus standard bank holidays and five university closure days including closure between Christmas and New Year.
• Our reward scheme grants bonuses of numerous values for excellent work
• We are committed to staff development through the provision of training, continued support, and career progression opportunities
• You will have access to a range of benefits and rewards, including fitness and health facilities, staff discounts, travel schemes and many more. To find out more about what we can offer you, follow the link to our benefits website

What next

Further information is available in the role profile. To apply for this vacancy please click ‘Apply Now’ to complete your details.

Please contact (Julie Bonser) ([e-mail]) if you have further questions about this role. Please note that applications sent directly to this email address will not be accepted.

Job details:

Our university is a supportive, inclusive, caring and positive community. We welcome those of different cultures, ethnicities and beliefs – indeed this diversity is vital to our success, it is fundamental to our values and enriches life on campus. Visit our Equality, Diversity and Inclusion website.

We are proud to be a Disability Confident Employer (Level 2) employer. Increasing the diversity of our community is extremely important to us and we are committed to the aims of Disability Confidence Scheme.

We are the first university to have achieved Athena Swan Gold Award.

To help you succeed, we published Candidate Guidance to provide support on the application and interview process.

Discover our benefits, visit Your Benefits website.

We welcome applications from UK, Europe and worldwide and aim to make your move to the UK as smooth as possible. Visit the Moving to Nottingham page for details.

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have the right to work in UK.

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