Sport Shift Manager

Butlin's; Aldershot; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Aldershot is looking for a Shift Manager to oversee team operations and ensure excellent guest experiences. You will be responsible for coaching your team and maintaining high operational standards while achieving sales targets. This role is essential for managing daily operations in a dynamic environment.

Qualifications

• Experience in a managerial role with a focus on operational standards.
• Ability to coach and support team members in a guest-facing environment.

Responsibilities

• Act as the main point of contact for the team during the working day.
• Ensure daily operational plans are fulfilled and standards are maintained.
• Drive key targets such as add-on sales and promotions.

Job description

Description

The Shift Manager will be the main point of contact for the team during their working day. Reporting to the Venue Manager, the Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team is in the right place at the right time to manage fluctuating guest demand while keeping operational standards and guest experience high. You will support and coach the team to ensure they deliver a great experience and are also driving any key targets such as add on sales or promotions. This is an operational guest facing role and therefore all non-guest facing tasks and activity will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests.