Speculative Facilities Operations Director

Chartwells Independent; Leigh Woods; On-site; GBP 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking talented Operations Directors to join their proactive talent pool. In this role, you will oversee the multi-site delivery of Total Facilities Management contracts while managing client relationships and ensuring compliance. You will drive business performance, foster a service-focused culture, and mentor your team for success. This opportunity offers a chance to contribute to a dynamic environment that prioritizes people and the planet, making a significant impact on operational excellence. If you have a passion for leadership and a track record in facilities management, this could be the perfect fit for you.

Benefits

Financial wellbeing programme

Free annual healthcare check

Discounted health cash plan

Pension scheme

Life Assurance

Employee Assistance Programme

Holiday purchase scheme

Sharebuy Scheme

Recognition awards

Ongoing training & development

Qualifications

• 5+ years in senior multi-site account management in FM.
• Proven track record in managing complex stakeholder relationships.

Responsibilities

• Oversee multi-site delivery of Total Facilities Management contracts.
• Drive business performance and foster a service-focused culture.

Skills

Multi-site account management

Financial acumen

Stakeholder management

Sales driving

Client satisfaction

Education

IOSH or NEBOSH accreditation

Tools

SIA licence

Job description

Join Our Talent Pool for Facilities Operations Directors!

We are looking to expand our network of skilled Operations Directors to support the ambitious long-term growth of our award-winning Business & Industry sector.

Please Note:This is a proactive opportunity to connect with exceptional talent and explore potential future roles.

As an Operations Director, you will oversee the multi-site delivery of Total Facilities Management (TFM) contracts, managing client and stakeholder relationships while ensuring compliance with contractual agreements and company policies.

In this role, you will drive business performance and growth, fostering a service-focused culture where your team consistently delivers excellent results for our clients and customers. You’ll collaborate with a wide range of stakeholders to create innovative, high-impact solutions. As a leader, you will focus on driving value, innovation, and service excellence. Additionally, you will mentor and develop your team of managers, supporting their growth and performance as part of our long-term success.

At 14forty, we’re here to make workplaces better, cultivating working environments that energise, inspire and attract talent across all sectors. Our ‘people and planet first’ approach prioritises the aspects of FM that make the biggest operational impact, affording businesses more time to focus on what truly matters.

Key Responsibilities:

• Take full control of your P&L, demonstrating the ability to intervene at the right times and manage both risks and opportunities effectively.
• Partner with our People Business Partner to design and execute a strong people strategy for your contracts. You will coach and develop individuals and teams, improve employee engagement, and build a talent-rich succession plan.
• Cultivate and maintain strong, collaborative relationships with senior client stakeholders.
• Ensure consistency and exceptional service delivery across all service streams, making service excellence central to our operations.
• Be an integral part of the Senior Leadership Team, collaborating with the Managing Director, Key Accounts Directors, and subject matter experts to achieve shared objectives.

About You:

Essential:

• At least 5 years of senior multi-site account management experience within the FM industry.
• Proven experience in delivering multiple service lines.
• Ability to manage complex, multi-stakeholder relationships effectively.
• Strong financial acumen.
• A history of client/customer satisfaction and business retention.
• Experience in driving sales and maintaining client relationships.
• Full driving license.
• SIA licence holder (or previously held an SIA licence).
• IOSH and/or NEBOSH accredited (or working towards).

About Us:

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Financial wellbeing programme and preferred rates on salary finance products
• Aviva Digicare – Free annual healthcare check
• Medicash – Discounted health cash plan providing cash back on a range of medical treatments including Dental, Optical and Consultant appointments for you and your family.
• Pension scheme and Life Assurance
• Employee Assistance Programme
• Holiday purchase scheme
• Sharebuy Scheme
• Recognition awards including Be a Star peer recognition and Long Service Awards
• Employee networks created and led by employees for employees
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment, Health & Wellbeing and Travel discounts
• Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
• Vodafone discounts
• On-going training & development and career pathways

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!

Please note that we reserve the right to remove this advert prior to the advertised date, dependent on the level of response received. You are therefore advised to apply at your earliest convenience.