Specialty Administrative Assistant

University College London Hospitals NHS Foundation Trust; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious NHS trust in London seeks a patient coordinator who excels in organisation and problem-solving. You'll support patients and families, ensuring a seamless journey through the healthcare system. Strong attention to detail and empathy are crucial for this role, where your contributions will be valued within a supportive team environment.

Qualifications

• Excellent organisation skills to manage busy schedules.
• Strong attention to detail in handling patient records.
• Ability to stay calm under pressure.

Responsibilities

• Coordinating busy schedules and patient appointments.
• Acting as a first point of contact for queries.
• Using IT systems to update records.
• Communicating clearly with patients and colleagues.

Skills

Organisation

Problem-solving

Empathy

Attention to detail

Teamwork

Job description

Overview

We are looking for someone who thrives on organisation, problem-solving and supporting others. In this role, you’ll be a vital part of a team that helps patients, families and clinicians feel confident and cared for throughout their journey.

What matters most here isn’t just what you do, but how you do it. If you bring empathy, attention to detail and a passion for delivering excellent service, you’ll find this is a place where your contribution is genuinely valued.

At UCLH, you’ll join a supportive, inclusive and forward-thinking environment where people work together to achieve outstanding results. We’ll invest in your growth, welcome your ideas, and give you the chance to be part of a Trust recognised for its innovation, research and patient-centred care.

Responsibilities

• Coordinating busy schedules and patient appointments with accuracy and efficiency.
• Acting as a first point of contact, handling queries with professionalism and sensitivity.
• Using IT systems confidently to update records, produce documents and support team processes.
• Communicating clearly with patients, families and colleagues, even in challenging situations.
• Staying organised, prioritising tasks and problem-solving when plans change at short notice.

To thrive in this role, you’ll need excellent organisation, strong attention to detail, and the ability to stay calm under pressure. Just as importantly, you’ll bring empathy, teamwork and a commitment to delivering excellent service to patients and staff alike.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

For further details / informal visits contact: Name: Kunji Patel Job title: Team Leader Email address: [e-mail]