Speciality Secretary Admin & Clerical Band 3- Clinical Biochemistry

Integrated Care System; Gloucester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organization in Gloucestershire is seeking a Speciality Secretary for their Chemical Pathology team. This full-time role involves providing vital administrative support to consultants and handling patient enquiries. Ideal candidates should possess strong communication skills and relevant qualifications. The position offers a competitive salary and a supportive working environment.

Benefits

Generous annual leave

Access to NHS pension scheme

Discounts at local shops and restaurants

Qualifications

• GCSE or equivalent at Grade C or above in literacy and numeracy.
• RSA level three or demonstrable experience in relevant fields.
• NVQ in Administration level 3 or demonstrable experience.

Responsibilities

• Provide efficient admin service to Chemical Pathology consultants.
• Answer the laboratory enquiry line and handle patient enquiries.
• Update and extract patient information using the Laboratory Information System.

Skills

Excellent communication skills

Organizational skills

Problem-solving skills

IT proficiency

Education

GCSE or equivalent at Grade C or above

RSA level three or demonstrable experience

NVQ in Administration level 3

Tools

Microsoft Office Packages

Job description

Go back Gloucestershire Hospitals NHS Foundation Trust

Speciality Secretary Admin & Clerical Band 3- Clinical Biochemistry

The closing date is 10 August 2025

We are seeking an individual to join our busy Chemical Pathology team on a fixed term 7 month contract as required during the Mon-Fri period.

If you are interested in working in a busy, hardworking but friendly team, then we would love to hear from you.

Ideally you will be familiar with secretarial and/or admin & clerical processes within the NHS, however full training will be given to develop your skills.

It is essential that you possess an excellent work ethic with proven organisational and communication skills.

As part of the Chemical Pathology Admin & Clerical team, you will work closely with a team of clinical and managerial staff.

The role is based at Gloucestershire Royal Hospital.

This main focus of this fixed term role will be to support a large variety of administrative task designed to support the management team within Clinical Biochemistry, Gloucestershire Hospitals NHS Foundation Trust. The role will require a significant amount of VDU time.

The proposed interview date is 1st September

Main duties of the job

As an A&C colleague in our busy department, you will work as part of a hardworking administration team and will be responsible for providing an efficient admin service to our team of Chemical Pathology consultants.

You should possess excellent communication and administrative skills, be flexible and proactive and have a can-do attitude at all times.

You will provide an excellent work ethic and commitment to supporting our clinicians and admin team in their day to day duties, with a positive and professional manner at all times.

About us

Our Chemical Pathology service covers both Gloucestershire Royal and Cheltenham General hospitals and provides an analytical and clinical interpretive service to the health community in Gloucestershire. We process over 1,200,000 patient requests (12 million tests) per annum, providing a 24/7, 365 days per annum service to both main hospital sites. The admin team work predominantly on the Gloucester site.

We will provide you with training, a supportive network of colleagues and management teams.

Our team of A&C colleagues are friendly and supportive and welcome you to their team.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Job responsibilities

To answer the main laboratory enquiry line. To provide hospital staff, GP's and patients with sampling conditions and specimen information from laboratory protocols. To give out authorised results, take requests for urgent work and additional tests. To reassign priority of request processing, add additional tests to request already entered onto the laboratory computer system and liaise with laboratory staff as appropriate. To deal with patient enquiries some of whom are upset and agitated.

Typing letters to patients. GPs, medical staff and any other required addressee following clinical attendance or other patient contacts.

Highlighting on the case notes any investigations, outpatient appointments, results that are pending and require action from the team or supervisor.

Using the Laboratory Information System for updating and extracting patient information on a daily basis, including patient data entry at VDU- to include interpretation and entry of clinical details, test selection from over 300 individual tests and prioritisation of request and result entry data. To deal appropriately with inputting problems, incomplete or conflicting data on request forms and incorrect samples.

To check invoices , record information onto the database, photocopying and maintaining a filing system.

Entry of returned result data from other laboratories into the Laboratory Information System, ensuring reports are compliant with consultant requirements.

Generate on Lab Information System, lists of outstanding patient requests referred to other laboratories and chase up results in a timely manner to ensure target turnaround times are achieved.

See full Job description for further details.

Person Specification

Qualifications

• GCSE or equivalent at Grade C or above in literacy and numeracy
• RSA level three or demonstrable experience
• NVQ in Administration level 3 or demonstrable experience

Experience

• IT experience and proficiency in Microsoft Office Packages
• Previous secretarial experience

Knowledge & Skills

• Good communication and interpersonal skills with a good command and understanding of spelling, punctuation and grammar
• Appropriate experience in a hospital
• Proven organisational skills with ability to prioritise workload

Personal Attributes

• Quick learner with problem solving skills
• Ability to work well under pressure
• Ability to work flexibly within a team, quickly and accurately
• Demonstrate well rounded personality, calm disposition and good attitude to work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Hospitals NHS FT (Clinical Biochemistry Dept)

£24,937 to £26,598 a year(pro rata if part time)

Contract

Fixed term

Duration

7 months

Working pattern

Full-time

Reference number

318-25-T0538

Job locations

Gloucestershire Hospitals NHS FT (Clinical Biochemistry Dept)