Speciality Booking Co-ordinator

NHS; Wigan; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading NHS Foundation Trust is seeking two dedicated Speciality Booking Co-ordinators to enhance their Radiology department amid growing demand. This permanent position involves patient interactions primarily via telephone and requires strong administrative skills and team collaboration, while offering full training to the successful candidates. Applicants should be prepared to work flexibly, including weekends.

Qualifications

• Excellent knowledge of Administration work required.
• GCSE Standard or equivalent qualifications necessary.
• Experience in NHS clerical roles preferred.

Responsibilities

• Manage own workload and provide a Trust-wide Ultrasound appointments booking service.
• Develop and maintain knowledge of Radiology booking services.
• Work in a multi-disciplinary team covering all areas within the Radiology Speciality Booking Team.

Skills

Excellent knowledge of Administration work

Excellent keyboard skills

Effective communication skills

Excellent inter-personnel skills

Excellent literacy and numeracy skills

Experience in using Web based Systems (Internet)

Education

GCSE Standard or equivalent

IT qualification such as ECDL

Tools

Microsoft Office Packages

Job description

Go back Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

Speciality Booking Co-ordinator

The closing date is 14 July 2025

We are looking to recruit two hardworking and enthusiastic Speciality Booking Co-ordinators to assist our team due to increase in demand of Obstetric and Non-obstetric Ultrasound Service

This will be a permanent position for 37.5 hours per week Monday to Saturday.

A Standard DBS will be obtained during pre-employment checks.

This post involves contact with patients and families face to face but mainly over the telephone.

Evidence of qualifications will be requested at interview and during compliance stage.

Main duties of the job

The main aspect of the role is to provide a Trust wide Ultrasound appointments booking service.

It is a very busy role and applicants must be prepared to work Saturday and/or Sunday as part of their five day working week.

This role is part of a busy hard working team within Radiology booking Ultrasound Appointments. Full Training will be given to the successful applicant

About us

Choose Well - Choose WWL

Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement, and living our values 'the WWL Way'.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

On-Call

Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.

Job responsibilities

The post holders will be responsible for the management of their own workload and will be expected to develop and maintain up-to-date knowledge of all modalities included within the Radiology booking services which will enable them to deal with any service related queries. This is a multi-skilled and multi-tasked role, and therefore the post holder will be expected to rotate with other staff members to cover all areas within the Radiology Speciality Booking Team on a regular basis.

Person Specification

Knowledge

• Excellent knowledge of Administration work

Additional

• Able to work well on own initiative as well as part of a team.
• Diplomatic, courteous and patient.
• Ability to motivate and encourage staff
• Able to work under pressure
• Ability to apply initiative and good sense in problem solving
• Flexible.
• Ability to think and respond quickly to questions and situations.
• Must be able to travel independently between sites
• Professional Attitude
• Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation.
• Be able to work weekends if and when required

Skills

• Excellent keyboard skills
• Effective communication skills both Verbal and Written at all levels within the organisation.
• Excellent literacy and numeracy skills
• Excellent inter-personnel skills
• Highly competent in using Microsoft Office Packages ie Word, Excel and Outlook
• Ability to work unsupervised
• Ability to prioritise workload
• Experience in using Web based Systems (Internet)
• Typing Skills
• Knowledge of 18 wk pathway
• Knowledge of Data Protection, Codes of Confidentiality etc

Experience

• Experience in working to deadlines
• Working in an Office environment
• Working as part of a multi-disciplinary team
• Proven experience of extensive Computer use
• Previous clerical experience in NHS organisation
• Experience of working in a Radiology Department
• Clerical experience in a similar size organisation

Qualifications

• GCSE Standard or able to demonstrate equivalent
• IT qualification such as ECDL

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust

Depending on experiencePer Annum, Pro Rata

Contract

Permanent

Working pattern

Full-time,Part-time,Job share,Flexible working