Specialits Radiographer - MRI

Division of Surgery – BHRUT NHS; Romford; On-site; GBP 25,000 - 35,000; Full time

Job summary

The Division of Surgery at BHRUT NHS seeks an Administrative Support role to enhance patient pathways. This position requires excellent communication, organization, and experience in customer care. Successful candidates will work collaboratively to ensure streamlined administrative processes while adhering to confidentiality and quality standards.

Benefits

London Living Wage

Apprenticeship opportunities

Qualifications

• Minimum of 5 GCSEs or equivalent experience.
• Experience in customer care and dealing with complaints.
• Knowledge of patient referral to treatment times.

Responsibilities

• Provide flexible administrative support across the department.
• Facilitate smooth running of the patient journey.
• Maintain confidentiality in service delivery.

Skills

Communication

Organization

Customer Care

Audio Typing

Knowledge of Medical Terminology

Education

Minimum of 5 GCSEs

Job description

The post holder will provide a flexible administrative support service across the department, as required by workload demands and in agreement with the Patient Pathway Co-ordinator.

It is essential that the post holder has good communication skills, is organized, and assertive when dealing with health professionals. The post holder must maintain a high degree of confidentiality in all aspects of service delivery and patient information, in accordance with Trust policies, procedures, and the Data Protection Act.

Main duties of the job

The Patient Pathway Co-ordinator (PPC) will work within dedicated speciality divisions to facilitate the smooth running of the patient journey by ensuring coordinated and streamlined administrative processes centered around the patient and their individual needs.

Working for our organisation

We are an organisation that is continuously improving. We were the most improved Trust in England for A&E performance in 2023/24, are no longer in special measures, and our Chief Executive, Matthew Trainer, has been named the top CEO by the Health Service Journal. Our improvements are driven by a commitment to deliver high-quality care that satisfies both staff and patients.

Our 8,000 staff come from 146 different countries, many living in the three diverse London boroughs we serve. Over 400 staff are on apprenticeship programmes, and we are proud to be a London Living Wage employer.

We operate from two main sites: King George Hospital (KGH) in Goodmayes and Queen’s Hospital in Romford. Our emergency departments are among the busiest in London, with over 300,000 visits in 2023.

Patients across northeast London benefit from two new state-of-the-art theatres at KGH and Community Diagnostic Centres at Barking Community Hospital and St George’s Health and Wellbeing Hub, which will significantly increase scan capacity.

We plan to introduce an electronic patient record system next year, making patient records accessible across all seven hospitals operated by BHRUT and Barts Health, simplifying processes for staff and improving patient care.

Detailed job description and main responsibilities

For further information, please see the attached detailed Job Description and Person Specification. The person specification below is not exhaustive; review the full specification on the job description before applying.

Applicants should read all advert and supporting information carefully before completing their application. Ensure you clearly demonstrate how you meet the criteria in the person specification by thoroughly completing the supporting information section of the application form.

All new staff are subject to a probationary period.

Person specification

Education & Qualifications

• Minimum of 5 GCSEs or equivalent experience

Skills & abilities

• Experience dealing with customer complaints and customer care
• Audio typing approximately 50 wpm
• Knowledge of patient referral to treatment times; experience monitoring patient pathways

Experience & Knowledge

• Understanding of medical terminology
• Proven experience working in a similar role within a hospital/healthcare setting