Specialist, Workplace Experience Workplace Experience London

Checkout Ltd; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Checkout.com is seeking a proactive Workplace Operations Lead for our London office. You will own day-to-day operations, ensure a safe, seamless experience for employees and visitors, and translate priorities into scalable, measurable processes.

The role requires strong governance, data insight, and the ability to drive improvements in operational efficiency. You will manage budget, procurement, vendor relationships, and reporting, collaborating with cross-functional teams to raise the bar on

Job description

Company Description

We're Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we're behind many of the digital experiences you use every day.

We're where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there's a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you've come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we're shaping the future of fintech - and we're just getting started.

Our mission is to enable businesses and their communities to thrive in the digital economy. We're the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That's why we're on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we're just getting started. We're building diverse and inclusive teams around the world - because that's how we create even better experiences for our merchants and our partners.

Role overview | Context

In this role, you will play a key part in delivering, optimising, and continuously evolving the London office experience across our UK operations.

You will own critical operational areas, driving performance through data and ensuring the workplace operates with precision, accountability, and consistency. Acting as a link between strategy and execution, you will translate workplace priorities into scalable processes, measurable outcomes, and high quality day to day experiences.

You will take ownership across workplace operations, vendor management, reporting, and governance, with the autonomy to make decisions and lead on key initiatives.

This is a high impact role suited to someone who thrives in fast paced environments, brings a strong analytical mindset, and is motivated by raising the bar for workplace experience and operational excellence.

You will take a customer first approach to every interaction, proactively understanding employee and visitor needs, resolving issues through to completion, and using insight and data to continuously improve the workplace experience.

Role overview | Remit and Responsibilities

Amongst other duties, this role will be primarily responsible for the below.

Operational Leadership & Delivery

• Own day to day workplace operations, ensuring the office runs smoothly, safely, and consistently while delivering a seamless employee and visitor experience.
• Act as a visible and trusted on site point of contact, ensuring workplace spaces, services, and touchpoints are well maintained, well stocked, and delivered to a high standard.
• Conduct regular workplace walkthroughs to identify, resolve, and escalates issues before they affect employees or visitors, maintaining consistently high standards across presentation, safety, functionality, and hospitality.
• Drive operational excellence through strong execution, accountability, and continuous improvement across all Workplace activities.
• Lead and support workplace initiatives, aligning delivery with Workplace strategy, business needs, and opportunities to enhance the day to day employee experience and operational efficiency.

Financial Management

• Own the UK Workplace budget end to end, including tracking, forecasting, variance analysis, and cost optimisation
• Lead procurement, PO management, and invoicing processes with accuracy and efficiency
• Partner with Finance and Accounts Payable to resolve issues and improve processes
• Manage vendor commercials, including pricing negotiations and contract renewals

Vendor & Contract Management

• Build and maintain strong working relationships with key vendors and site partners, including building management, cleaning and maintenance providers, acting as the primary point of contact for day-to-day operational matters.
• Proactively manage supplier communication, ensuring expectations are clear, issues are resolved promptly, and services are delivered consistently to agreed standards.
• Drive day to day vendor performance by monitoring service levels, holding suppliers accountable, providing regular feedback, and escalating risks or recurring issues where appropriate.
• Support contract management by maintaining accurate supplier records, tracking key dates and renewals, and coordinating contract administration.
• Identify opportunities to improve supplier performance, service delivery, and operational efficiency through regular reviews, performance reporting, and ongoing collaboration.

Data, Reporting & Performance

• Own Workplace reporting frameworks, dashboards, and KPI tracking
• Deliver monthly and quarterly reporting across budget, operations, and workplace experience metrics
• Combine operational data, service usage, employee feedback, and qualitative insight to identify trends, prioritise improvements, and measure the impact of changes on the employee experience.
• Track service performance measures including employee satisfaction, response and resolution times, service usage, recurring issues, and supplier performance; communicate outcomes and actions clearly to stakeholders.
• Ensure team accountability to reporting standards and performance metrics

Stakeholder & Site Operations

• Supporting