Specialist Transformational Lead (Repairs)

A2Dominion Group; Greater London; Hybrid; GBP 70,000 - 75,000; Full time

Benefits offered by this job

25 days holiday

Flexible working

Pension up to 8%

Job summary

A2Dominion is seeking a Specialist Transformation Lead – Repairs to drive large-scale improvements across repairs services. Based in Ealing with hybrid working (1-2 days per month in office), you will lead transformation programmes aligning to regulatory requirements and customer outcomes.

You will work with Repairs, Assets, Customer Services, Digital Innovation, IT, BI and Service Improvement to deliver measurable improvements in performance, with a focus on governance, benefits realisation and

Qualifications

• Experience delivering repairs and maintenance transformation initiatives.
• Programme or Project Management qualification.
• Knowledge of social housing compliance requirements.

Responsibilities

• Lead the delivery of repairs transformation programmes and projects aligned to priorities and customer needs.
• Manage programme governance, delivery plans, budgets, risks, dependencies, reporting and benefits realisation activities.
• Work with operational, technology and transformation teams to design and implement service improvements.
• Drive improvements in repairs performance, customer outcomes, compliance, and supplier management.

Skills

Programme management

Change management

Stakeholder engagement

Governance & reporting

Education

Degree qualified (or equivalent experience)

Job description

Specialist Transformation Lead – Repairs

Location: Ealing / Hybrid (limited office attendance required – exp 1-2 days per month)

Salary: £69,922-£75,000 (dependent on experience)

Contract type: Permanent – Full Time (35 hours per week, Monday to Friday)

DBS Level: Basic

Help transform repairs services and deliver better outcomes for customers

Are you an experienced transformation professional with a track record of improving repairs and maintenance services? Do you enjoy leading large-scale change programmes, driving operational improvements and working with a wide range of stakeholders to deliver measurable results? If so, this could be the opportunity for you.

We're looking for a Specialist Transformation Lead – Repairs to join our Transformation & Innovation team. In this role, you'll lead complex transformation programmes and service improvement initiatives across our repairs services, helping to improve operational performance, customer satisfaction, compliance and value for money.

Working closely with Repairs, Assets, Customer Services, Digital Innovation, IT, Data & Business Intelligence and Service Improvement teams, you'll play a key role in shaping and delivering change that modernises repairs services and strengthens outcomes for both customers and the organisation.

Key Responsibilities

• Lead the delivery of repairs transformation programmes and projects aligned to organisational priorities, regulatory improvement plans and customer needs


• Manage programme governance, delivery plans, budgets, risks, dependencies, reporting and benefits realisation activities


• Work collaboratively with operational, technology and transformation teams to design and implement sustainable service improvements


• Drive improvements in repairs performance, customer satisfaction, compliance, operational efficiency and contractor management outcomes


• Support the development of business cases, investment proposals and transformation roadmaps


• Lead stakeholder engagement, communications, business readiness and adoption activities to support successful programme delivery


• Support business continuity planning and organisational resilience arrangements


• Ensure programme data, risks, issues, milestones and benefits are accurately maintained and reported


• Work with Data Governance and Business Intelligence teams to maintain reporting quality and governance compliance


• Promote a safe working environment and ensure adherence to health and safety requirements

More About You

• Knowledge of social housing compliance requirements and repairs operations (Essential)


• Degree qualified, or equivalent experience, in a relevant discipline


• Programme or Project Management qualification


• Significant experience delivering repairs and maintenance transformation initiatives


• Proven track record of leading complex change programmes and service improvement projects


• Strong understanding of programme governance, planning, reporting and benefits realisation


• Experience improving operational performance and customer outcomes within a repairs environment

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

• 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service


• Up to 8% contributory pension


• Flexible working


• All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family

Inclusion at A2Dominion

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at [e-mail]

We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply - or get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.