Specialist Supported Housing Officer

The Housing Network; East Midlands; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community housing organization is seeking a dedicated Property Manager in the East Midlands, covering Chesterfield/Derby. The role involves managing properties for individuals on probation, ensuring compliance with housing rules, and providing light support to residents with complex needs. Successful candidates will have experience in social housing, excellent communication skills, and a full driving license. This position requires a combination of independent work and teamwork, alongside strong organizational skills. Competitive salary and support for training provided.

Qualifications

• Experience in the social housing sector, ideally with individuals at risk of homelessness.
• Experience supporting individuals with complex trauma and issues.
• Direct knowledge of People on Probation and their challenges would be advantageous.

Responsibilities

• Manage properties allocated to the Ministry of Justice.
• Ensure properties are safe, secure, and clean.
• Perform necessary functions for move in/move out processes.
• Identify and resolve property maintenance issues efficiently.
• Visit all properties weekly to ensure compliance with house rules.
• Manage reports of Anti-Social Behaviour and engage in conflict resolution.

Skills

Confident communicator

Excellent written and verbal communication skills

Extremely well organised

Able to work well under pressure

Ability to prioritize

Network with local and national agencies

Full and current manual driving licence

Job description

Job Overview

This role will be operating in the area of the East Midlands, covering the area of Chesterfield/Derby, and with travel to surrounding areas.

Working to support our CAS3 contract with the Ministry of Justice, this role involves managing a number of self-contained and small shared accommodation properties within the region.

In addition to providing proactive property management, the role involves engaging with residents (People On Probation) who may have complex needs/multiple disadvantage, on release from prison, CAS1 or CAS2, with the goal of ensuring a smooth transition into the allocated accommodation.

The role does include an element of supervision to ensure 'house rules' and license agreements are being adhered to, along with offering housing related, 'light touch' support and signposting where needed.

While you will be part of a small regional team and a larger business, this is predominantly a lone working role and you will need to be comfortable driving between locations.

Responsibilities and Duties

Managing a number of properties specifically allocated to the MOJ. You will engage with individuals with complex needs and will be able to work without supervision and have experience of lone working.

Duties

• Ensuring properties are safe, secure and clean
• Ensure accommodation is prepared and ready for occupation in accordance with company timescales.
• Performing all necessary functions to manage the move in/move out process.
• Proactively identify and resolve all property and maintenance related issues efficiently, where applicable in conjunction with the maintenance and/or cleaning teams.
• Undertaking weekly visits to all properties and ensuring residents are adhering to the "house rules" and have not abandoned their accommodation.
• Manage reports of Anti-Social Behaviour and where necessary sometimes in conjunction with the Community Probation Practitioner (CPP) and actively engage in conflict resolution wherever possible.
• Build positive relationships with the residents and appropriately deal with any emergency situations which may arise during the course of work under guidance from local management teams and other professionals.
• Meeting tight deadlines and making properties available within agreed timescales.
• Inventory management of all soft furnishings and sundry items.
• To keep accurate and timely records in accordance with departmental policy
• To attend mandatory training and participate in staff development courses as appropriate.

Personal Characteristics

Skills

The post holder must have the following skills:

• Confident communicator with excellent written and verbal communication skills and be flexible towards residents needs.
• Extremely well organised.
• Able to work well under pressure.
• The ability to prioritize.
• Able to work alone and part of a team.
• Have an interest and willingness to train.
• Network with local and national agencies.
• Full and current manual driving licence.

Knowledge

• Experience in the social housing sector, ideally having worked with people at risk of homelessness.
• Experience of supporting individuals with complex trauma and issues
• Direct knowledge of People on Probation (POP) and the challenges they face would be a distinct advantage.

Behaviour

• Empathetic and supportive of residents while recognising the need to uphold and adhere to rules.
• Resilient and able to deal with people who's presentation may be complex and sometimes challenging.
• Methodical in approach to ensure everything is done accurately and comprehensively.
• Keen to support colleagues and ensure the business is working cohesively and to the same objectives.
• Keen on a strong compliance culture.
• Able to work without direction.
• Adaptability and being prepared to help out if circumstances require.
• Keen to lead by example.

We would expect you at all times to

• act with integrity
• act with due skill, care and diligence
• act with professionalism
• be open and co-operative with colleagues
• act with compassion to those both within the Company and those who we support in the accommodation.