Specialist Support Worker x 2 - 1 Year fixed term contract

TN United Kingdom; Greater London; On-site; GBP 30,000; Full time

Job summary

An established industry player is seeking compassionate Specialist Support Workers to join their Mental Health service. This role offers the chance to make a real difference in the lives of vulnerable individuals, helping them manage their tenancies and improve their mental and physical health. With a commitment to employee development and a supportive culture, this organization provides a comprehensive benefits package, including generous annual leave and training opportunities. If you are motivated to create positive change and thrive in a collaborative environment, this is the perfect opportunity for you.

Benefits

Annual leave increasing up to 30 days

Free DBS

Exclusive discounts and cashback

Fully paid induction programme

Healthcare Cashplan

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Experience in customer care with transferable skills.
• Ability to support individuals with mental health and disabilities.

Responsibilities

• Support vulnerable customers with their tenancies and wellbeing.
• Conduct assessments and create support plans for clients.
• Assist customers in accessing local services and activities.

Skills

Empathy

Communication

Problem solving

Relationship-building

Adaptability

Education

NVQ Level 2/3 or equivalent

Job description

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Specialist Support Worker x 2 - 1 Year fixed term contract, London Borough of Tower Hamlets

Client: Look Ahead Care Support and Housing

Location:

London Borough of Tower Hamlets, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

4101dcb3deeb

Job Views:

3

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

We're looking for 2 kind, compassionate and resilient Specialist Support Workers to join our Mental Health service in Tower Hamlets.

£29,500.18 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

1. Annual leave increasing up to 30 days with length of service
2. Free DBS
3. Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
4. Fully paid induction programme and further training
5. ILM courses and Apprenticeship Programmes
6. Healthcare Cashplan through our partner Healthshield
7. Cycle to work scheme
8. Employee Assistance Programme for 24-7 confidential support

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Specialist Support Workers help to enable vulnerable customers living at the scheme to manage their tenancies, mental/physical health and wellbeing and assist them to move to social housing within the community. It is a step-down service with a short licence tenancy up to 28 days.

The shift pattern for this role consists of: early shift 9am to 5pm and late shift 12pm to 8pm. Weekends and bank holidays 9am to 5pm.

The contract for this role is expected to end: 31st March 2026.

What you'll do:

1. Undertake key-working responsibilities for a caseload assigned by the Manager
2. Conduct regular flat checks and medication spot checks
3. Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
4. Create support plans/risk assessment plans for providing appropriate services based on the assessment and reflecting the services and resources available
5. Support customers to access local activities and services to maintain and improve health and well-being, avoid hospital admission, support to access and maximise welfare benefits
6. Support customers to undertake activity of daily living (ADL), including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation and maintain their home
7. Link customers immediately with Green House to secure appropriate accommodation. Maintain regular contact with Green House
8. Develop and maintain links with all key agencies and service providers in the local community in Hackney

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

About you:

Relationship-building: Empathy and respect for all individuals, with the ability to build relationships and understand people's motives and perspectives.

Motivation: Committed to making a positive impact for individuals.

Adaptability: Resilience and flexibility in changing circumstances, with the ability to work under pressure and deal with uncertain or unexpected outcomes.

Communication: The ability to collaborate with and influence a wide range of people in person and through written communication.

Problem solving: The ability to objectively analyse situations, using information and clear judgement to generate effective responses.

What you'll bring:

Essential:
Worked in a customer care setting with transferrable skills.

Desirable:
Up to NVQ Level 2/3 or equivalent.

Past or present experience in providing support to people with mental health, Learning Disability, Substance misuse and Autism.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description.