Specialist Solution Architect (Voice & Messaging)

BT Group; Salford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading telecommunications provider in Salford seeks a Specialist Solution Architect to design and deliver infrastructure solutions for voice and messaging services. The ideal candidate will have expertise in VoIP, cybersecurity principles, and experience working with clients. Responsibilities include producing recommendations and aligning solutions with strategic goals. Competitive benefits and an annual bonus offered.

Benefits

Annual bonus up to 10%

BT Pension scheme with contributions

Life Assurance

Colleague discounts on broadband packages

50% off EE mobile plans

25 days annual leave plus bank holidays

Volunteering days

Electric vehicle salary sacrifice arrangement

Qualifications

• Strong technical expertise and collaborative mindset.
• Experience designing and delivering solution architectures.
• Knowledge of regulatory frameworks like NIST CSF and ISO 27002.

Responsibilities

• Designing infrastructure for voice communication services.
• Leading delivery of technical solutions that meet customer requirements.
• Producing actionable recommendations and proposals.

Skills

Designing solution architectures

Experience with VoIP and SMS

Applying cybersecurity principles

Presenting solution options

Working with clients

Job description

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Specialist Solution Architect (Voice & Messaging), Salford

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Client:

BT Group

Location:

Salford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

d8505c28d194

Job Views:

4

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

What you’ll be doing

As aSolution Architect Specialist, you’ll play a key role in designing and delivering secure, scalable infrastructure solutions that support BT’s voice and messaging services. You’ll work across teams to ensure our solutions are technically sound, repeatable, and aligned with customer needs.

Your responsibilities will include:

• Designing infrastructure for voice communication services (VoIP) and messaging platforms (e.g. SMS, with a view to evolving toward WhatsApp-style messaging)
• Contributing to federated login systems for government clients—enhancing security and reducing the need to store user credentials
• Leading the delivery of robust, repeatable technical solutions that meet customer requirements and drive positive outcomes
• Partnering with business and operational stakeholders to conduct technical discovery and align solutions with strategic goals
• Producing clear, actionable recommendations, proposals, and scopes of work—identifying critical dependencies and risks
• Creating innovative solution architectures that address complex challenges and meet agreed requirements

The skills you'll need

We’re looking for someone who combines strong technical expertise with a collaborative, customer-focused mindset. Ideally, you’ll bring experience in:

• Designing and delivering solution architectures that meet both functional and non-functional requirements
• Presenting solution options to customers and guiding them through governance and security processes
• Infrastructure design for voice and messaging systems, including VoIP and SMS
• Applying cybersecurity principles to solution design
• Working directly with customers, particularly on large or complex accounts
• Navigating regulatory frameworks such as NIST CSF, ISO 27002, and CIS Controls
• Developing scalable, compliant solutions across cloud platforms
• Integrating systems using APIs and web services
• Gathering requirements and translating them into technical outcomes
• Aligning solutions with product roadmaps and strategic objectives

It would be great if you also have:

• Experience working with public sector or business clients
• A background in consumer environments, such as identity and access management, where core architectural skills were applied

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

• An annual bonus of up to 10% (company & personal performance dependent)
• BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
• Life Assurance
• Exclusive colleague discounts on our latest and greatest BT broadband packages
• 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans
• BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
• Great support for working parents including pay whilst on maternity, adoptive, and paternity leave
• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
• 25 days annual leave (not including bank holidays), increasing with service
• Volunteering days so you can give back to your local community
• Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV’