Specialist Services – Airfreight Operations

Zoe; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading freight forwarding company in the UK seeks a Specialist in Airfreight Operations to manage cross-trade shipments and coordinate logistics with overseas agents. The ideal candidate should have a sharp eye for detail and expertise in freight forwarding, particularly in airfreight. The position offers a salary of £30-40k, Monday to Friday working hours, and the opportunity to work with top-tier clients in a dynamic environment.

Qualifications

• Experience in freight forwarding, especially airfreight.
• Ability to work independently and in a team.
• Excellent administrative skills.

Responsibilities

• Manage cross-trade shipments and coordinate with overseas agents.
• Book jobs into the FMS and update tracking sheets.
• Communicate operational needs to clients effectively.

Skills

Attention to detail

Freight forwarding knowledge

Strong administrative skills

Team collaboration

Customer service skills

Job description

Due to growth, a new and exciting position is available for a Specialist Services – Airfreight Operations professional. Our client is part of a UK privately owned group handling more than 4.75 million consignments yearly, with a live customer base of 1500 per week.

Responsibilities for the Specialist Services – Airfreight Operations

With AI companies opening data centres worldwide, we are at the early stages of an emerging vertical. The successful candidate will work closely with an established partnership with our compliance partner, a global leader in the AI sector.

Reporting to the General Manager, the role involves managing cross-trade shipments (e.g., Korea to Finland), coordinating with overseas agents across multiple time zones to ensure timely collection and delivery, and adherence to SOPs.

• Booking jobs into the FMS (currently MultiFreight), managing accruals, invoicing, updating tracking sheets, coordinating deployment, and working with the white glove team. Promptly responding to customer emails and providing PODs are also essential.
• The role requires working with the team and clients to discuss operational needs, anticipating ground support requirements, and keeping clients informed with relevant updates.

The ideal candidate will have an excellent eye for detail, a solid understanding of freight forwarding (preferably airfreight-biased), strong admin skills, and the ability to work independently and as part of a team to deliver top-tier service.

Employment Terms

• Monday to Friday, 08:00-16:30 or 09:00-17:30, with some flexibility for the right candidate.
• Salary is DOE, £30-40k, with flexible employment options.

Additional Company Information

This international freight forwarding, logistics, and distribution group operates five UK offices in Heathrow, South West, South East, and Milton Keynes.

• South West Freight Forwarding: Palletline and Palletways members, APC Parcel member, ETSF 24/7 near Southampton port.
• South East Logistics: Pallex member, APC member, Fulfillment services.
• South West Distribution: Distribution for DPD, Fedex, APC, Fortec, Palletline, Palletways, etc., on the island.
• Same Day Milton Keynes: Specializing in same-day collection and delivery services.
• Heathrow & South West Freight Forwarding: Reseller and international freight forwarding.

Company Overview

Established in 2010 in Fareham, the company initially focused on a franchise portal reselling services for UPS, DHL, Fedex, etc., achieving strong financial stability. It purchased a new building in Hampshire for operations.

In February 2024, the company rebranded to reflect its new direction, opening offices at Heathrow and Southampton.

With a strong trading history and financial position, it quickly obtained IATA accreditation, CASS accounts for exports and imports, and Customs badges at Heathrow, Southampton, Felixstowe, and London Gateway.

The company is also a WCA member, leveraging existing relationships. While handling general cargo, it is developing a new vertical in the tech space focused on AI, offering services akin to AOG, e-Commerce, and Fine Art logistics.