Specialist Sales Executive UK&I (Fixed Term)

IAG Cargo; Hounslow; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join IAG Cargo as a Specialist Sales Executive and enhance customer experiences while driving revenue. In this pivotal role, you will expertly handle reservations and foster strong customer relationships in a dynamic environment. Ideal candidates will possess strong interpersonal and negotiation skills, aiming to maintain high service standards and adapt to ever-changing market demands.

Benefits

Hybrid work environment

Staff travel benefits on British Airways

Flexible bank holiday policy

Access to LinkedIn learning and Rosetta Stone

Free onsite gym facility

Access to discounts through Perks at work

Qualifications

• Exceptional social and communication skills.
• Ability to work under pressure and autonomously.
• Desirable experiences in airline reservations and customer-facing roles.

Responsibilities

• Perform reservations for specialist products ensuring excellent booking experience.
• Maintain strong customer relationships and provide personal sales service.
• Develop pipeline reports for new business opportunities.

Skills

Interpersonal skills

Communication skills

Negotiation skills

Organizational skills

Time management

Entrepreneurial mindset

Job description

Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.

About the role

The Specialist Sales Executive at IAG Cargo plays a pivotal role in enhancing the customer experience and driving the company's revenue through expert handling of specialist product reservations. This role is not just about making sales; it's about becoming a trusted advisor and advocate for our specialist customer base, ensuring that their booking experience is seamless and exceeds expectations.

Building strong customer relationships at different organizational levels is vital. The role requires keeping Salesforce updated with quotes, business gains, opportunities, and compliance details. The executive is also tasked with driving sales conformance, maximizing capacity utilization, and securing specialist business.

The UK & Ireland commercial team is compact and operates in a fast-paced environment, which means the role may occasionally require flexibility in tasks and working hours to ensure continuous customer service and adapt to commercial changes.

What you’ll do

• Perform reservations for special products in a timely and compliant manner, ensuring an excellent booking experience for all customers.
• Provide a personal sales service to major specialist customers.
• Maintain strong customer relationships.
• Develop a good understanding of Optima.
• Develop a deep understanding of IAGC specialist products and the specific requirements for the various commodities covered under them.
• When required, there will be a need to negotiate rates effectively, however the majority of the work will entail reservations at pre-set defined rates.
• Identify new business through effective dialogue with customers at transactional level.
• Develop pipeline reports for new business opportunities and record in Salesforce. Provide business with progress updates on each new opportunity.
• Work largely on own initiative with agents and maximising selling available capacity.
• Confident in managing customer challenges without having direct support from IAG cargo management.
• Contribute to achieve revenue targets by seeking all selling opportunities from customer to maximise both yield and revenue for the UK&I.
• Develop strong working relationships with customer support, based on mutual trust, respect and understanding of their needs, to develop loyalty to IAG Cargo.

It's all about you

What you’ll bring to IAG Cargo:

IAG Cargo is seeking a Specialist Sales Executive who embodies a blend of exceptional skills and experiences. The ideal candidate will possess highly developed social, interpersonal, and communication skills, enabling them to engage effectively with customers and colleagues alike Your ability to work under pressure autonomously is crucial, as is the capacity to take measured risks to maximize profit, demonstrating a balance of courage and commercial acumen.

The role demands strong organizational and time management skills to handle the dynamic nature of the cargo industry, ensuring efficiency and effectiveness in all tasks. Your selling skills, especially in negotiation, are essential to secure and grow business relationships, while excellent influencing skills are required to effectively interact at all levels within customer organizations. An entrepreneurial mindset is also key, as it will drive the development of innovative solutions to meet customer requirements.

You should be a team player with a proven ability to develop team dynamics, contributing to a collaborative and high-performing environment.

Desirable experiences include airline reservations and customer-facing roles, which would provide a solid foundation for understanding the nuances of the cargo sector and delivering superior customer experiences

Skills and Experience:

• Must have the right to live and work full-time in the UK indefinitely.
• Must be able to pass a Criminal Record Check.

We’ll treat you right

Wherever you work within IAG Cargo, you’ll play a part in helping usdeliver what the world needsand join a diverse and inclusive business that’s making a difference.

As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:

• A hybrid environment with 3 days a week in the office and two from home.
• From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
• Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
• All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses
• For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders
• Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.