Specialist, Professional Affairs

Job Mission / Purpose:

To manage all contracts for the event requirements. This encompasses the entire operational processes related to contracts, ensuring a “Best in Class” service is created and maintained through implementing solutions to further develop, maintain and improve Franchise/HCP satisfaction, and ensure adherence throughout the changing compliance regulations within Europe.

Key Activities & Responsibilities

1. Ensure monthly meetings are scheduled with Marketing/Events
2. Ensure Contracts are stored efficiently and in line with GDPR regulations
3. Regular meetings to support Assoc manager as deputy where necessary to ensure workload is even and capacity used effectively.
4. Regular review of processes to ensure updates to any regulations, compliance policies are updated.
5. Faculty Management – work with the event coordinators
6. Divisional Needs Assessment
7. HCP Contract Process Management
8. Faculty Payment Process – work with the invoice specialists
9. Ensure all HCP contracts are in line with legal, financial and compliance regulations
10. Maintain understanding of relevant regulations and laws, including MedTech Code
11. Establish Divisional and Country alignment for all contract related processes
12. Interacting and advising business units on compliant HCP Consultant activities
13. All CAPS work for contract creation
14. Support with KPI management for the manager
15. Support with continuous process and tools improvement reviews
16. Mentor and supervise the team members where relevant with the completion of all contract submission

Education

Essential:

• College equivalent qualifications

Desired:

• Bachelor’s Degree desired but not essential

Experience

Essential:

• 4+ years of Customer service or relevant experience

Desirable

• Fluent and skilled in English (native level)
• Work experience in a Medical Device/Pharmaceutical company
• Knowledge of MedTech Europe Compliance
• Sound excel knowledge
• Experience with contract management and processing

Competencies & Behaviors

• Highly organized
• Ability to multitask
• Process focused
• Strong interpersonal Skills
• Strong communication skills (written & verbal) at all levels
• Ability to manage professional relationships with both internal and external stakeholders
• Hard working and flexible