Specialist, Product Management

Mastercard; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global technology company in the payments industry seeking a Specialist in Product Management to optimize consumer card programs. The ideal candidate will engage internal stakeholders, provide strategic insights, and manage performance initiatives. Proficiency in Microsoft Office is essential. This role offers exposure to senior stakeholders and opportunities to lead strategic initiatives.

Qualifications

• Experience dealing with customers and understanding their needs.
• Ability to synthesize insights and advise on performance.
• Strong writing and speaking skills for effective communication.

Responsibilities

• Identify and present optimization opportunities.
• Provide strategic ideas for performance decision-making.
• Establish relationships across regional and global teams.

Skills

Performance management

Data manipulation

Communication

Project management

Tools

Microsoft Office (Excel, PowerPoint)

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Specialist, Product Management. Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The European Optimisation team is looking for a highly motivated, self-starting Specialist to support our issuing customers engagements to unlock the latent revenue that exists within their existing consumer card programmes. To be successful you will need to establish and maintain internal contacts across our customer facing teams to identify and project manage the implementation of successful strategies, utilising internal tools to produce relevant evidence and content. The ideal candidate is passionate about performance management, highly motivated, intellectually curious, analytical, and possesses a collegiate mindset to be able to work closely with others. This role offers exposure to senior stakeholders, opportunities to lead strategic initiatives, and a platform to develop thought leadership in the consumer card space.

Role

In this predominantly internal-facing position, you will:

• Partner with our internal stakeholders to identify and present optimisation opportunities, and track progress
• Provide strategic ideas/thinking to internal teams by synthesising insights and advising on performance related decision-making.
• Assist in the construct of evidence based areas of focus at customer specific level and build/deliver solutions.
• Establish and maintain relationships across both our regional and global teams and to be the focal point for all optimisation based questions and content requests
• Be comfortable working with Microsoft Office tools, such as Excel and PowerPoint, to create, manipulate and interpret data and present findings in a clear and unambiguous manner for the mutual benefit of internal teams and external customers
• Have a project management mindset for taking ideas from initiation, through customer engagement, into execution/delivery and the systemic measurement of any uplift in performance
• Take responsibility for being the subject matter expert and main contact point across the Europe region.

All About You

The ideal candidate for this position should:

• Have an inquisitive and curious mindset to question and challenge more senior individuals to ensure the best approach is being taken
• Be confident in speaking up in front of peers and seniors and adding a well thought-through opinion to back up any hypothesis or change in strategy
• Have experience of dealing with customers and consider their need for a simplistic way of being more successful and profitable
• Have a collegiate mindset to include those around you to supplement your skills and areas of responsibilities to be able to present the best customer facing solutions to meet their needs
• Be confident extracting, manipulating and dealing with data to be able to support a strategic story and hypothesis
• Be skilled at explaining technical problems succinctly and clearly
• Be a strong, confident, and exacting writer and speaker, able to communicate effectively to a wide variety of stakeholders
• Always look for potential solutions to solve problems
• Have a strong aptitude when working with the full suite of Microsoft Office products and tools
• Be curious, open to fresh ideas and new approaches to accelerate success

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.