Specialist Payment Sales Director - Payment Service Providers

Lloyds Banking Group; London; Hybrid; GBP 104,000 - 124,000; Full time

Job summary

A prominent financial institution in London seeks a Specialist Payment Sales Director to lead payment solutions. The role involves cultivating customer relationships and managing significant accounts, while developing innovative financial products. Candidates should have strong sales experience in the Payment Service Provider sector and excellent leadership abilities. This position offers a flexible hybrid work pattern and a comprehensive benefits package.

Benefits

Generous pension contribution of up to 15%

Annual bonus based on performance

Share schemes including free shares

Discounted shopping benefits

30 days’ holiday plus bank holidays

Qualifications

• Proven experience in Business Development in the Payment Service Provider market.
• Track record of developing customer relationships.
• Expertise in developing financial products.

Responsibilities

• Cultivate customer relationships with small to large corporations.
• Identify process gaps and implement improvements.
• Manage significant customers for complex products.

Skills

Business Development / Sales experience

Customer relationship development

Financial product development

Leadership skills

Risk management

Implementing business improvements

Communication skills

Job description

End Date: Monday 25 August 2025

Salary Range: £104,686 - £123,160

We support flexible working – click here for more information on flexible working options

Flexible Working Options: Hybrid Working, Job Share

Job Description Summary:

Job Description:

JOB TITLE: Specialist Payment Sales Director - Payment Service Providers

LOCATION: London

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above

About this opportunity: An exciting new position providing complex payment solutions into the Payment Service Provider marketplace. This presents an outstanding opportunity to craft and advance a brand-new role within our organisation, focusing on building new relationships and innovation in the payment services sector!

Key Accountabilities:

1. Lead and cultivate customer relationships with fast growth small businesses up to large well-established corporations for Lloyds Bank.
2. Identify process gaps, suggest improvements, and implement approved changes for execution in the field.
3. Coordinate the management of significant customers related to complex, often customized products and services. Lead all aspects of a customer advisor department over a significant area, ensuring their needs are met.
4. Financial Product Development: Analyse and evaluate the feasibility of proposed sophisticated financial products. Develop and amend products as necessary with mentorship from senior colleagues, while supervising activities performed by the financial product development team.
5. Team Development: Implement a formal development framework for the team. Offer informal mentorship throughout the organization in your area of expertise.
6. Business Practice Improvement: Identify, suggest, and implement improvements to existing business practices. Develop and deliver projects or workstreams within our organisational change program.
7. Performance Management: Set medium-term objectives and take ownership for implementing the team's performance management systems.
8. Risk Management: Develop and deliver a contingency plan for significant aspects of the risk management and control process.
9. Optimisation Planning: Develop tactical plans for optimizing resources and assets handled within a given area or department.

Key skills:

• Proven Business Development / Sales experience across the Payment Service Provider marketplace
• Experience in leading and developing customer relationships.
• Expertise in financial product development and operational improvement.
• Strong leadership skills with the ability to mentor and develop a high-performing team.
• Excellent risk management and prioritisation abilities.
• A track record of efficiently implementing business practice improvements.
• Outstanding communication and teamwork skills.

About working for us:

Our ambition is to be the leading UK business for diversity, equity, and inclusion supporting our customers, colleagues, and communities. We’re committed to creating an environment in which everyone can thrive, learn, and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location, and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health, or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Our colleagues focus on making a difference to customers, businesses, and communities. With us, you'll have many opportunities to learn, grow, and develop.

We keep your data safe. We’ll only ask for confidential or sensitive information once you’ve been invited to an interview or accepted an offer. We’ll explain what we need and why, from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce that reflects the diversity of the customers and communities we serve. Together, we're building an inclusive workplace where all colleagues can make a real difference.