Specialist Payment Sales Director - Payment Service Providers

Lloyds Banking Group; City of Westminster; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading financial services organization in the UK seeks a professional to lead customer relationships, manage financial product development, and oversee team development. The ideal candidate will have strong business development experience, expertise in financial products, and exceptional leadership skills. Join us to make a significant impact in shaping the future of financial services while fostering an inclusive workplace.

Benefits

Generous pension contribution up to 15%

Annual bonus award, subject to group performance

Share schemes including free shares

Lifestyle benefits like discounted shopping

30 days' holiday, plus bank holidays

Qualifications

• Proven business development and sales experience across the Payment Service Provider marketplace.
• Experience in leading and developing customer relationships.
• Expertise in financial product development and operational improvement.
• Strong leadership skills with the ability to mentor and develop a high-performing team.
• Excellent risk management and prioritization abilities.

Responsibilities

• Lead and cultivate customer relationships with various businesses.
• Identify process gaps and suggest improvements.
• Coordinate the management of significant customers.
• Analyze and evaluate feasibility of financial products.
• Implement a formal development framework for the team.

Skills

Business development and sales experience

Customer relationship management

Financial product development

Leadership skills

Risk management

Communication skills

Job description

Lead and cultivate customer relationships with fast-growing small businesses up to large, well-established corporations for Lloyds Bank.

Identify process gaps, suggest improvements, and implement approved changes for execution in the field.

Coordinate the management of significant customers related to complex, often customized products and services. Lead all aspects of a customer advisor department over a significant area, ensuring their needs are met.

Financial Product Development: Analyze and evaluate the feasibility of proposed sophisticated financial products. Develop and amend products as necessary with mentorship from senior colleagues, supervising activities performed by the financial product development team.

Team Development: Implement a formal development framework for the team. Offer informal mentorship throughout the organization in your area of expertise.

Business Practice Improvement: Identify, suggest, and implement improvements to existing business practices. Develop and deliver projects or workstreams within our organizational change program.

Performance Management: Set medium-term objectives and take ownership of implementing the team's performance management systems.

Risk Management: Develop and deliver a contingency plan for significant aspects of the risk management and control process.

Optimization Planning: Develop tactical plans for optimizing resources and assets handled within a given area or department.

Proven business development and sales experience across the Payment Service Provider marketplace.

Experience in leading and developing customer relationships.

Expertise in financial product development and operational improvement.

Strong leadership skills with the ability to mentor and develop a high-performing team.

Excellent risk management and prioritization abilities.

A track record of efficiently implementing business practice improvements.

Outstanding communication and teamwork skills.

Our ambition is to be the leading UK business for diversity, equity, and inclusion, supporting our customers, colleagues, and communities. We are committed to creating an environment where everyone can thrive, learn, and develop.

We have set goals on diversity in senior roles, created a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location, and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health, or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers—just let us know what you need.

Our benefits package includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top

Join us if you want to do amazing work that is interesting and makes a difference to millions of people! At Lloyds Banking Group, our purpose is to help Britain prosper. We focus on making a difference to customers, businesses, and communities. With us, you'll have a key role in shaping the future of financial services, with many opportunities to learn, grow, and develop. We keep your data safe and will only ask for confidential or sensitive information once you have been invited to an interview or accepted a verbal offer, during which we will run background checks. We are committed to a values-led culture and building a workforce that reflects the diversity of our customers and communities. Together, we're creating an inclusive workplace where all colleagues can make a real difference.