Specialist Optometrist dedicated to Telephone Triage

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading NHS teaching trust is seeking a candidate for a telephone triage role in the eye casualty team. Responsibilities include delivering high-quality triage services and using various IT systems. The ideal candidate should have knowledge of specific software used in the service and clinical experience supporting patient care. This is a fixed-term position and offers an opportunity to make a significant impact in patient care.

Qualifications

• Must have experience in telephone triage in an eye care setting.
• Familiarity with Oxfordshire MECS service required.

Responsibilities

• Deliver a comprehensive telephone triage service.
• Work to the highest standards of quality and care.
• Utilize multiple electronic patient records systems.
• Liaise with community optometry colleagues and GPs.
• Participate in teaching and training related to the role.

Skills

Familiarity with Medisoft/MediSIGHT

Knowledge of Netcall Liberty Converse

Microsoft Teams

Cerner Millenium EPR

Clinical knowledge

Diagnostic ophthalmic knowledge

Job description

A Vacancy at Oxford University Hospitals NHS Foundation Trust.

This is fixed term post and the successful candidate would need to be familiar with the following IT systems that are used to provide the service: Medisoft/MediSIGHT, Netcall Liberty Converse, Cerner Millenium EPR, Microsoft Teams and 365. A familiarity of Oxfordshire MECS service is also required.

Responsibilities

• To work closely within the eye casualty team to deliver a comprehensive telephone triage service to highest standards of quality and care andmakingautonomous decisions using clinical and diagnostic ophthalmic knowledge and experience.
• To work within your level of competency and within eye hospital guidelines seeking advicefrom andsenior colleagues, asrequired, for safe practice.
• Toutilisea range of IT systems to access phoneline, multiple electronic patient records systems and record relevant findings and triage outcome management plans.
• Liaise with community optometry colleagues, GPs,ophthalmologistand other professional groups, as needed, oncase by casebasis.
• Toworkefficientlytomaximisethenumberofcallsactionedeachsession.
• To undertake administrative duties as agreed by Line Manager relevant to Telephone triage role.
• Toparticipatein and contribute asrequiredto teaching and training relating to role.
• Undertakeclinicalauditasrequired.

About the Trust and Values

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

In 2023 NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to theten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Advert closing

This advert closes on Thursday 18 Sep 2025