Specialist Motor Claims Handler

AXA UK; Low Bolton; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A leading insurance provider in the UK is seeking a Specialist Motor Claims Handler to join their Commercial Claims Department. You will be responsible for managing claims, providing excellent customer service, and collaborating with your team. Ideal candidates will have experience in Motor Trade Claims and strong communication skills. This role offers a competitive salary and various employee benefits.

Benefits

Competitive annual salary of up to £27,000

Annual company & performance-based bonus

Contributory pension scheme

Private health cover

25 days annual leave plus Bank Holidays

AXA employee discounts

Qualifications

• Experience in Motor Trade Claims up to £40K is essential.
• Handled various claim types, including theft, impact, fire, flood, etc.
• Great listener and confident communicating over the phone.

Responsibilities

• Manage a portfolio of Claims and provide accurate information.
• Investigate claims for policy and legal liability decisions.
• Identify improvements in claims processes for business efficiency.

Skills

Communication skills

Negotiation skills

Problem-solving ability

Team collaboration

Job description

Description

We have an opportunity for a Specialist Motor Claims Handler to join us in our Commercial Claims Department. You’ll help customers and brokers of AXA Insurance in the UK. We see ourselves as one big team, therefore you’ll take pride in working as an effective team player and you’ll have the opportunity to learn about new Claims products. As a Motor Trade Claims Handler, you’ll be an essential member of the team helping our customers over the phone, by handling their queries.

You’ll have strong communication skills, with the ability to build great relationships based on Integrity and trust. We always put the Customer First in everything we do, so we want someone who strives to go the extra mile for them.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

What you’ll be doing:

• Managing a portfolio of Claims offering relevant and accurate information to every customer based on your professional expertise and training.
• Carry out investigation of claims to obtain quantum information in order to make appropriate policy and legal liability decisions.
• Recommend and action the most appropriate use of the claims management processes including MOJ, Credit Hire and using current case law to provide a cost effective settlement.
• Identify and contribute to improvement in claims processes in order to ensure optimum efficiency and ability to deliver business results.

We know that some candidates may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA but you’re not sure you tick every box, we’d still encourage you to apply.

What you’ll bring:

• Experience in Motor Trade Claims up £40K is essential.
• Motor Trade Property claims experience preferable but not essential.
• We also need you to have handled various claim types, i.e. theft, impact, fire, flood, liability resolution, etc.
• Sound negotiation skills and use of tactics in managing claims.
• We’ll provide all the technology and training, and in return we ask you to bring your enthusiasm, passion for customer service.
• You’ll have a natural talent for connecting with people, quick problem-solving ability and positive, can do attitude.
• You’re a great listener, confident communicating over the phone and using computers.
• Passionate about working as part of a collaborative team.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

For an overview of this role, please contact Kim Mann, Specialist Motor Claims Team Leader at [e-mail].

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £27,000
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

Who we are:

AXA Retail helps people live the life they love, knowing we’ve got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We’re a dynamic team of experts completely committed to making sure our customers ‘get back to the good stuff’ when the unexpected happens.