Specialist Infrastructure Engineer

Companies House; Cardiff; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A government agency in Cardiff is seeking a Senior ServiceNow Developer to enhance their ITSM platform. This role involves driving automation, supporting upgrades, and improving user experience through the Service Portal. The ideal candidate will have extensive experience with ServiceNow and IT operations. The offer includes a hybrid working model, competitive leave, and a robust pension scheme.

Benefits

30 days annual leave

Civil Service Pension Scheme

Flexible working

Career development opportunities

Recognition schemes

Qualifications

• 3+ years of experience in ServiceNow development.
• Experience with ITSM and ITOM solutions.
• Strong understanding of platform upgrades and automation.

Responsibilities

• Develop and enhance ServiceNow platform capabilities.
• Drive automation and improve user experience.
• Support platform upgrades and integrations.

Skills

ServiceNow

ITSM

ITOM

Automation

User Experience Improvement

Job description

Overview

Job Vacancy: Senior Specialist Infrastructure Engineer

Location: Cardiff (Hybrid)
Closing Date: 28 September 2025

Companies House ITSM ServiceNow

Published on 19/09/2025

Why Join Us?

• 30 days annual leave + 8 bank holidays + 1 privilege day
• Civil Service Pension Scheme - average employer contribution of 28% (worth ~£11,703 for this role)
• Flexible & mobile working for great work-life balance
• Investors in People Platinum accredited employer
• Inclusive culture with strong EDI values and support networks
• Career development & progression opportunities
• Recognition schemes, paid volunteering leave, staff discounts, and more!

Please note:

• UK residency for 3 of the last 5 years is required for Security Clearance (SC). The start date will depend on when SC is granted/transferred.
• Visa sponsorship is not available for this campaign.

Apply now via Civil Service Jobs and take the next step in your digital career!

Candidate profile

We\'re looking for an experienced Senior ServiceNow Developer to join our team and play a key role in the development, support, and enhancement of our ServiceNow platform. This role focuses on delivering robust ITSM and ITOM solutions, driving automation, supporting platform upgrades, and improving the user experience through the Service Portal.

Working environment

Companies House offers a flexible and welcoming culture that promotes a healthy work-life balance as well as a proactive approach to wellbeing. We offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day, and enrollment into the Civil Service Pension scheme with a contribution rate averaging 28%.

Discover Companies House

Cardiff, Wales, United Kingdom
1000 employees
IT services

At Companies House we drive confidence in the economy and make the UK a great place to start and run a business. We register company information and make it publicly and freely available. Our digital teams design innovative and accessible services, trusted by millions of businesses. We value work-life balance and offer personal growth opportunities, including two days each month for innovation time, training resources, and development opportunities. Our inclusive workplace could be the place for you.