SPECIALIST I, TECHNICAL SUPPORT, TERMINAL

Payroc; Northern Ireland; Remote; GBP 24,000 - 32,000; Full time

Job summary

Join a leading company as a Specialist I in Technical Support where you will provide essential support to merchants and become a product expert yourself. This full-time position, based in Northern Ireland, requires strong communication skills and attention to detail, ideal for those passionate about technology and customer service.

Qualifications

• Prior experience in Technical support.
• Able to work independently and as part of a team.
• Computer literate.

Responsibilities

• Provide client support via email and telephone.
• Process technical inquiries and orders accurately.
• Coach customers to become product experts.

Skills

Strong written and oral communication skills

Effective administration skills

Attention to detail

Ability to work in a fast-paced environment

Tools

Microsoft Outlook

Word

Excel

Job description

SPECIALIST I, TECHNICAL SUPPORT, TERMINAL

Join to apply for the SPECIALIST I, TECHNICAL SUPPORT, TERMINAL role at Payroc

SPECIALIST I, TECHNICAL SUPPORT, TERMINAL

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Join to apply for the SPECIALIST I, TECHNICAL SUPPORT, TERMINAL role at Payroc

Job Title

Specialist I, Technical Support, Terminal

Job Title

Specialist I, Technical Support, Terminal

Contact Centre

Reports To

Manager, Technical Support, Operations.

Position Overview

In this role you will serve as the initial point of contact for our merchants as a part of the Payroc Terminal Support Team. You will work with merchants to solve all of their technical inquiries as well as coach them to become product experts themselves. Working hours are approximately Monday - Friday from 13:30PM - 22:00PM with a Saturday rotational.

Duties And Responsibilities

• Provide client support via email and telephone.
• Process all technical enquiries, orders, and general administration timely and accurately.
• Coach customers to be product experts so they become increasingly self-sufficient.
• Taking the appropriate action to ensure customer expectations are fully delivered.
• Liaising with internal teams as required.
  
  

Qualifications

• Prior experience where you can demonstrate your passion for Technical support.
• Be able to work on own initiative as well as part of a team.
• Strong written and oral communication skills.
• Effective administration, planning and organization skills with strong attention to detail and accuracy.
• Ability to work in a fast-paced environment to provide top level customer support.
• Be computer literate (Word, Excel, Microsoft Outlook)
  
  

Travel Component

• N/A - Remote
  
  

Job Classification

• Salaried
  
  

Equality Monitoring

At Payroc, we’re committed to creating an inclusive and equitable workplace where everyone has the support they need to thrive. To achieve this, we need to ensure that our hiring process works for everyone, regardless of background or identity.

The following demographic based questions help us better understand the diversity of candidates applying to join Payroc. It allows us to assess how different groups progress through our hiring process and identify areas where we can improve to be more inclusive.

Please Note That

• Answers are voluntary. Every question includes a “Prefer not to say” option. Even if you select this for all questions, submitting the survey still helps us gain valuable insights. Your decision to participate or not will remain confidential.
• Answers are anonymous. Your responses cannot be linked to you and will not impact your application. We will only use aggregated data for equal opportunities monitoring in our hiring process.
  
  

This information is collected in compliance with the General Data Protection Regulation (GDPR) and will be used only for equality monitoring purposes. If you need any adjustments to the hiring process due to disability or neurodiversity, please contact Human Resources Department at [e-mail]

Thank you for helping us build a more inclusive Payroc!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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