Specialist Homelessness Prevention Coordinator

Hestia; Ilford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading charity organization in Ilford seeks a Specialist Homelessness Prevention Coordinator to use their expertise in housing legislation to prevent homelessness. The ideal candidate will possess strong case management skills, proactive communication, and the ability to manage caseloads effectively. This role is essential in empowering clients and developing lasting solutions for their housing issues.

Qualifications

• Knowledge or experience in housing and homelessness legislation.
• Experience in a fast-paced, target-driven environment.
• Proficiency in databases and IT systems.

Responsibilities

• Prevent and relieve homelessness through proactive interventions.
• Conduct comprehensive assessments and develop Personal Housing Plans.
• Maintain accurate records and follow up on actions.

Skills

Knowledge of housing legislation

Case management skills

Strong communication skills

Organizational skills

Customer service skills

Job description

In this role, you will use your specialist knowledge of housing legislation, including the Homelessness Reduction Act 2017, to prevent and relieve homelessness through timely, proactive interventions. You will conduct comprehensive assessments and develop co-produced Personal Housing Plans that empower clients to resolve their housing issues where possible. By maintaining accurate, up-to-date records and following up on all actions promptly, you will ensure that risks of homelessness are minimised and statutory duties are met effectively.

We keep our interview process simple, so you know exactly what to expect:

1. Shortlisting call: Our dedicated recruitment specialists will discuss your experience, motivations, and values, and share information about our organization.
2. Face-to-face interview: You will meet with the hiring manager for a value and competency-based interview. Additional stages may be involved depending on the role.

Our commitment to Equality, Diversity, and Inclusion: We value diverse backgrounds as they strengthen our organization. We are a disability confident employer, offering a guaranteed interview scheme for applicants with disabilities who meet the minimum criteria, along with reasonable adjustments during the process and employment.

Safeguarding Statement: We are committed to safeguarding and expect all staff and volunteers to do the same. All staff will undertake safeguarding training during employment.

Important Information for Candidates: Successful applicants will undergo pre-employment checks before an offer is confirmed.

We value candidates who demonstrate core skills aligned with our values and mission. Lived experience in the areas we support is also appreciated. Please highlight this if applicable.

The ideal candidate will have: Knowledge, experience, or qualifications in housing and homelessness legislation, private rented housing, eviction processes, tenant rights, welfare benefits legislation, health and safety, and understanding of homelessness root causes. Experience in a fast-paced, target-driven environment, with strong case management skills and the ability to manage caseloads independently, is essential. The candidate should be solution-focused, proactive, and committed to delivering high-quality, outcome-based work. Excellent communication, organizational, and customer service skills are required, along with proficiency in databases and IT systems. A flexible, team-oriented, and socially conscious attitude is key.

Our mission is to empower individuals to rebuild their lives and achieve independence. We are looking for a Specialist Homelessness Prevention Coordinator to play a pivotal role in our Homelessness Service in London.