Specialist: Full-Time, Part-Time, and Part-Time Temporary

ENGINEERINGUK; Kingston upon Thames; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Specialist to join their team in Kingston upon Thames. This role offers the flexibility of full-time, part-time, or temporary hours, providing a unique opportunity to engage with customers and enhance their experience with innovative products. As a Specialist, you will build brand loyalty by delivering exceptional service and personalized recommendations. This position requires a proactive approach to learning about the latest offerings, fostering an inclusive environment, and contributing to a culture of teamwork and curiosity. If you are passionate about technology and customer service, this is the perfect opportunity for you.

Qualifications

• Availability to work nights, weekends, and holidays.
• Knowledge of Apple products and services.

Responsibilities

• Deliver excellent service by understanding customer needs.
• Support peers by sharing knowledge about products.

Skills

Customer Service

Communication

Teamwork

Curiosity

Job description

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Specialist: Full-Time, Part-Time, and Part-Time Temporary

Employer: Apple
Location: Kingston upon Thames, Greater London, United Kingdom
Salary: Competitive
Closing date: 2 Jun 2025

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious—you ask questions to learn about our customers' needs, customizing recommendations to enrich their lives. In this role, you could work full-time, part-time, or part-time temporary.

Description

Deliver excellent service to Apple customers by understanding their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant purchase options. Stay proactively informed about Apple's products, services, and sales processes. Support your peers by sharing knowledge about Apple's offerings and assist in providing ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including customer service and support in other store areas. Contribute to an inclusive environment by respecting differences and demonstrating curiosity to learn. Uphold Apple's values of inclusion and diversity in daily activities.

Minimum Qualifications

• Availability to work based on business needs, including nights, weekends, and public holidays, and reliably attend scheduled work in line with local laws and accommodations.

Preferred Qualifications

• Knowledge of Apple products and services.
• Ability to personalize solutions and communicate effectively.
• Ability to work in a fast-paced environment supporting multiple customers.
• Teamwork skills with shared responsibility and accountability.
• Curiosity and openness to learning from others.
• Willingness to deepen understanding of Apple and third-party products to enhance customer experience.
• Trustworthiness with sensitive or confidential information, aligning with Apple's core values.

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