Specialist Engineer (Voice & Transmission with Data)

JR United Kingdom; Derby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the telecommunications sector is seeking a Specialist Engineer (Voice & Transmission with Data) based in Derby. You will ensure high-quality service delivery by managing Cisco Call Manager platforms and resolving faults promptly. This role provides opportunities for professional growth while working in a collaborative and inclusive environment. Ideal candidates will possess strong technical knowledge of voice protocols and excellent problem-solving skills.

Benefits

Matched or contributory pension scheme

Online GP service, 24 hours

Employee assistance programme

Access to retail discounts

Life assurance

Company van and fuel card

Health care cash plan

Discretionary bonus scheme

25 days annual leave plus bank holidays

Overtime opportunities

Qualifications

• Strong knowledge of Cisco Call Manager and voice protocols required.
• Experience with data services and strong organizational skills preferred.
• Clean driving license and eligibility for SC clearance needed.

Responsibilities

• Responsible for timely fault resolution and administration of Cisco Call Manager.
• Collaborate with cross-functional teams and ensure high-quality service delivery.
• Support legacy TDM systems and draft local working instructions.

Skills

Knowledge of Cisco Call Manager

Voice protocols (TDM & IP)

Analytical skills

Stakeholder management

Problem-solving

Tools

Reporting tools (CMS, RMG, Oak)

Job description

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Specialist Engineer (Voice & Transmission with Data), derby

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Client:

M Group Energy

Location:

derby, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

09.07.2025

Expiry Date:

23.08.2025

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Job Description:

About The Role
Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future.
We deliver full network cycle services for fixed, private and mobile operators.
Private networks- We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.
Want to come and be a part of it?
What will you be doing?
Responsible for timely fault resolution in line with SLAs and daily administration of Cisco Call Manager platforms.
Collaborate effectively with cross-functional teams via MS Teams, phone, and in person. Adhere strictly to best practices and ensure high-quality service delivery.
Draft Local Working Instructions and provide quality assurance for third-party installations and upgrades. Support legacy TDM systems, including jumpering.
Must be flexible to travel to customer sites (Wokingham, Warwick, Reading) with a company vehicle provided. Strong organisational skills are essential for managing Service Request Forms, issuing network instructions, coordinating teams, and ensuring compliance with testing procedures and regulatory standards.
What youll bring?
Strong knowledge of Cisco Call Manager, voice protocols (TDM & IP), and transmission/data services such as SDH is preferred.
Practical and theoretical expertise in Cisco CM, VCC, Teams, voice recording, data services, and reporting tools like CMS, RMG, and Oak.
Must hold a clean driving licence and possess strong skills in protection systems and data transmission within high-voltage networks.
Excellent problem-solving, analytical, and stakeholder management abilities. Must meet managed service requirements and be eligible for SC clearance vetting.
Whats in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include.

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• Company van/vehicle and fuel card for business use
• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend get rewarded for introducing people to us!
• Overtime

About us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• Were responsible and go further for our people, clients, communities and the planet
• Were open and seek new and better ways of exceeding expectations
• Were together and as one team; the whole is greater than the sum of the parts
• Were ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
Its an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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