Specialist Engineer - Data

Seeka; Coventry; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company delivering essential infrastructure services, focusing on enhancing telecom networks. This hybrid technical support role involves overseeing voice and data networks, providing fault resolution, and ensuring robust network operations while enjoying a range of benefits including a pension scheme and health care cash plan.

Benefits

Matched or contributory pension scheme

Online GP service, 24/7

Employee assistance programme

Access to retail discounts

Life assurance

Cycle to work scheme

Enhanced parental leave

Discretionary bonus scheme

25 days annual leave plus bank holidays

Qualifications

• Knowledge of LAN/WAN and Wireless LAN concepts.
• Experience in an operational environment focusing on complex technology delivery.

Responsibilities

• Operationally monitor and manage Voice/Data network and associated systems.
• Provide 2nd line support to resolve faults and carry out changes.
• Participate in customer governance cycles and complex incident management.

Skills

LAN/WAN knowledge

Wireless LAN concepts

Cisco equipment knowledge

TCP/IP

MPLS

QoS

VLANs

Cisco Call Manager

Security best practices

Job description

About The Role

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career; with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Telecom, we’re enabling and enhancing telecom networks, playing a lead role in the delivery of our tech-enabled future.

We deliver full network cycle services for fixed, private and mobile operators.

This role will be within our Private networks. We find the best technology, manage assets and refresh systems. With 24/7 network operations, we keep things running smoothly, while operating comprehensive network repair and maintenance to keep everything in top shape.

Want to come and be a part of it?

Just to note, this is a hybrid position which will involve you being part of an on-call rota with occasional meetings in Warwickshire.

What will you be doing?

• You’ll have the ability to act as the on-site technical expert.
• You’ll be operationally monitoring & managing Voice/Data network and associated systems.
• You’ll be providing 2nd line support to resolve faults and carry out changes on the networks.
• You’ll be providing technical and fault management capabilities, 2nd/3rd line support to resolve and assist in resolving network issues.
• You’ll be part of a 2nd/3rd line technical support & delivery team focused on complex technical delivery activities supporting specific areas of Customer Services.

Other duties will be

• Complex delivery in line with customer SLA’s.
• Active participation in the customer’s governance cycles.
• Accurate resource planning and forecasting.
• Complex incident management (Technology and Solution based).
• Root Cause analysis for major incidents and escalated faults.

What you’ll bring

• You’ll bring knowledge and experience of LAN/WAN and Wireless LAN concepts, equipment (Cisco), including TCP/IP, MPLS, QoS, VLANs, Cisco Call Manager.
• Knowledge of security best practices.
• You’ll have experience in an operational environment, preferably in a ‘complex technology delivery’ role.
• Comprehensive knowledge within your primary technology field.
• You’ll have strong knowledge of multi-technology solutions.
• A broad understanding of other technologies these solutions depend on.

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include:

• Matched or contributory pension scheme.
• Online GP service, 24/7, 365 days a year.
• Employee assistance programme.
• My Rewards portal, access to thousands of retail discounts.
• Life assurance.
• Cycle to work, salary finance and give as you earn schemes.
• Enhanced maternity, paternity leave and adoption leave.
• Reward and recognition scheme.

In addition, this role offers;

• Health Care Cash Plan, allowing you to claim back medical expenses like dental, eye care, physiotherapy, and more.
• Discretionary bonus scheme.
• 25 days annual leave plus bank holidays.
• Recommend a friend – get rewarded for introducing people to us!
• Overtime / Call out.

Please note: Occasionally, job adverts might close before the stated closing date. Apply early to ensure your application is considered.

Successful candidates may be subject to 3rd party background checks. Some roles require drug and alcohol testing during induction and onboarding.

We aim to be an employer of choice, attracting diverse and talented people who make a difference. We are one of the Top 100 UK companies supporting and recruiting army veterans. Our ENABLE networks foster an inclusive environment where everyone belongs.

Our values shape our culture and working relationships:

• We’re responsible and go further for our people, clients, communities, and the planet.
• We’re open and seek new and better ways of exceeding expectations.
• We’re together and as one team; the whole is greater than the sum of its parts.
• We’re ambitious and embrace opportunities to lead essential infrastructure services for life.

Whether you’re a trainee, apprentice, graduate, or progressing in your career, our programs, training, and development support your growth.

It’s an exceptional time to be part of M Group.