Specialist Delivery Manager - Colleague Experience

www.findapprenticeship.service.gov.uk - Jobboard; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading delivery firm in London is seeking an experienced Specialist Delivery Manager to oversee the Colleague Experience product. You will manage delivery plans, collaborate with cross-functional teams, and ensure product quality through effective stakeholder management. The ideal candidate will have experience with operational tooling and Agile methodologies. This position offers a competitive salary and opportunities for professional growth.

Qualifications

• Ability to create delivery plans and manage through to successful completion.
• Strong understanding of operational/internal tooling software best practices.
• Proven problem-solver, capable of synthesising data to prevent issues.

Responsibilities

• Own the Colleague Experience product plan and ensure dependencies are managed.
• Collaborate cross-functionally during all phases of product lifecycle.
• Track delivery progress versus milestones and manage risks effectively.

Skills

Delivery planning

Operational tooling software

Agile product development

Problem-solving

Stakeholder management

Tools

Jira

Confluence

Job description

Join Boxed as a Specialist Delivery Manager - Colleague Experience

Responsible for the delivery of Colleague Experience (Ops Tooling and Automation/AI), one of our specialist Product Lines.

In this role, you will:

• Utilise your technical awareness to ensure internal platforms scale reliably and drive team productivity.
• Align scope with delivery capacity, ensuring that teams are working at an optimal level without over or under-committing
• Own the Colleague Experience product plan, feeding into the master plan, and ensuring that any dependencies are understood and managed
• Track progress versus plan, highlighting and mitigating delivery risks, report burn down / progress at all levels of organisation in a transparent way in line with Delivery Director’s requirements
• Apply specialist technical knowledge and industry best practices for Colleague Experience to influence cross-functional teams when designing and delivering product solutions
• Support the Product Managers with a business case to ensure that resources are being deployed wisely, and that the highest value work is being prioritised
• Collaborate cross-functionally and support during discovery, design, delivery, launch, and in-life phases for Colleague Experience
• Ensure appropriate levels of business readiness across all business functions at Boxed and other suppliers
• Ensure that product plans and specifications are appropriately documented in formats that can be shared with clients and internal stakeholders
• Track and report delivery progress versus milestones with strong stakeholder management
• Log and track risks and mitigation, identifying project bottlenecks, recommending and implementing solutions
• Work with Engineering teams to ensure that products are tested appropriately and that high standards of product quality are maintained

What makes you a great fit:

• Ability to create delivery plans and manage through to successful completion, with clear reporting into the master plan owned by the Delivery Director
• Strong industry understanding of operational / internal tooling software use‑cases (e.g. customer support systems, ticketing systems), including industry best practices
• First-hand experience of successful launch(es) for a product in the required specialist area, including coordination across Product, Engineering, Operations, Commercial, Risk, suppliers etc
• Strong understanding of Agile product development, including tooling, such as Jira & Confluence
• Proven problem-solver, with an ability to synthesise data and proactively prevent problems from happening
• Own, execute, and coordinate regular delivery governance and agile ceremonies, ensuring a strict level of rigour around delivery execution and effective status reporting
• Ability to independently establish and manage RAID logs as well as a solid understanding of RESTful APIs, white-labelled front-end applications. system integrations, and microservices architectures